Jacob Foster Email & Phone Number

Orlando, FL, US

Orlando, Florida, US

• Provide training, coaching and development for balloon handlers nightly
• Lead a team of up to 24 handlers around the parade route nightly
• Conducts pre-shift and post-shift meetings and provides recognition

Orlando, Florida, US

• Provide direction to a 5-person safety committee
• Create and distribute safety materials and resources for the VelociCoaster Team
• Plan and implement venue-wide safety initiatives

Orlando, Florida, US

• Facilitate training for new hires and transfers, as well as advanced training for existing employees
• Coach and provide meaninful feedback to trainees
• Act as a resource for existing team members demonstrating strong operational knowledge
• Audit and review training materials to find areas for improvement and clarity
• Trained to clean and handle Bloodborne Pathogens (BBP)
• 100% positive trainee feedback across all survey dimensions

Orlando, Florida, US

• Ensure operational safety and service excellence for 1,700+ riders per hour
• Deliver unforgettable experiences to guests from around the world
• Act as a role model performing operational duties with efficiency and passion
• Remain alert and attentive in high-volume environments for long periods of time
• Actively operate and manage the VelociCoaster Control Booth (Watchtower)
• Promoted to Trainer within a year of service at Universal Orlando Resort

Orlando, Florida, US

• Plan team member involvement and motivation activities
• Attend and participate in TSAT meetings
• Selected to serve on the TSAT committee after two months working at VelociCoaster

• Organize events and meetings
• Track member participation and eligibility
• Serve as a resource to members answering all questions and managing special requests
• Attend National Phi Eta Sigma conferences and leadership workshops

• Managed communications and social media for 1400+ members, including e-mail, Instagram, GroupMe, and Remind
• Grew Instagram engagement by 248% and followers by 111% over the first 90 days of running the account

Tuscaloosa, AL, US

• Encourage growth in chapter membership by planning involvement activities
• Create and provide resources for local chapters to encourage participation
• Plan and participate in national conventions and national training sessions

Orlando, FL, US

Los Angeles, California, US

• Communicated effectively with international guests across language barriers
• Maintained relationships with VIP guests, providing personalized interactions
• Performed opening and closing duties, as well as set up for events and meetings
• Participated in roundtables on the hospitality and film production industries

Atlanta, Georgia, US

• Oversaw onboarding, acting as a first point of contact for new team members
• Sourced candidates from LinkedIn recruiter, resulting in over 30 direct hires
• Created training plans for new hires, including interns and full-time recruiters
• Built an Excel database to track the completion and compliance of onboarding
• Encouraged growth, helping to increase headcount from 250 to 700 employees

Atlanta, Georgia, US

• Researched prospects to find information such as contacts and group size
• Collected data about health systems and present them to the sales team

• Managed a group of ~40 students through the entire process of creating and running a business during COVID-19.
• Contacted local businesses to form strategic partnerships and sponsorships
• Presented our business plan in local, state-wide, and national Junior Achievement competitions, winning 2nd place in the state.
• Generated a $4.96 return per $1 invested over less than 1 year of operations.

Bachelor Of Science, Theme Park And Attraction Management

Bachelor Of Science In Business Administration, Management

Certificate, Human Resources

Associate Of Arts

Dual Enrollment

High School Diploma

Certificate, Hospitality And Tourism Management