Jacob Francis Email and Phone Number

As Head of Customer Success, I am creating and implementing a vision that keeps our customers front and center. Driving value for our Customers and helping redefine what success looks like in the Marketing and Loyalty Space. I lead a team of Leaders who drive Success and Support to deliver on company KPIs that include but are not limited to Revenue Growth and Retention, Service Level adherence, and Customer Satisfaction.

In this role I have the pleasure of leading a team of talented Customer Success Managers and a team of Onboarding Specialists. Our team provides value to clients through efficient and effective onboarding, regular touch points with our CSM, and drive additional revenue for AIQ at the right time and right place for the Clients.

I get the privilege of leading the Key Account Team at Alpine IQ. Our Key Account team is responsible for managing our largest and highest-priority customers. We handle all account aspects from onboarding to strategic goal setting with our customers helping them reach their definition of success!

As a Key Account Specialist, I manage Alpine IQ's largest and highest-priority customers. We handle all account aspects from onboarding to strategic goal setting with our customers helping them reach their definition of success!

As a Realtor I have the immense pleasure of helping people realize their dreams of being home owners. I get to make what could be an incredibly stressful time for someone feel effortless. As a member of the Compass Team in Omaha we strive to be best in class while helping people find all levels of home be it your first ever home, an investment property, or your forever home -- We have you covered! Interested in working with me? Reach out at Jacob.Francis@BetterOmaha.com!

Sterling empowers organizations to make smarter, faster, and safer hiring decisions. We provide the most comprehensive and accurate background screening and monitoring for the evolving global workforce. Our 25,000+ clients trust us to create safer work environments and experiences. With 20 offices in nine countries and growing, Sterling conducts more than 100 million searches annually. Sterling is accredited by the National Association of Professional Background Screeners (NAPBS). As a Client Success Partner I am responsible for the success of our Staffing clients who utilize our services and features ensuring they receive the highest level of service and ROI possible.

Product Compliance monitors and tracks the issue of license sharing with our corporate clients. We partner with sales to educate and discover the root causes of license sharing while protecting the LinkedIn member ecosystem.Our goal is to protect the member ecosystem through a credible workflow while building trust with our clients and sales. Product Compliance handles the difficult conversations associated with our clients violating our license sharing policy. Currently we service our LinkedIn Talent Solutions product Recruiter, ranging from our SMB accounts to our largest in Strategic. As a Senior I partner with our product, pricing, and sales teams to drive value through our new Talent Solutions Enterprise Program (TSEP). I also assist with piloting new initiatives to further drive value and adoption of LinkedIn solutions.

Product Compliance monitors and tracks the issue of license sharing with our corporate clients. We partner with sales to educate and discover the root causes of license sharing while protecting the LinkedIn member ecosystem.Our goal is to protect the member ecosystem through a credible workflow while building trust with our clients and sales. Product Compliance handles the difficult conversations associated with our clients violating our license sharing policy. Currently we service our LinkedIn Talent Solutions product Recruiter, ranging from our SMB accounts to our largest in Strategic.

As a Relationship Manager my goal is to retain LinkedIn customers by making them incredibly successful with our products and data. As a Relationship Manager (RM), I serve as the point of contact for multiple customer accounts. My goal is to ensure that new accounts are on-boarded effectively and that existing accounts have the resources, training/consulting and support to achieve a significant return on their LinkedIn investment. In doing so this helps them grow their business and change the lives of people around them. Part of my role is working on renewals and presenting solutions to match my customers' recruiting needs, I also field technical issues, conduct training sessions and reviews of quarterly and yearly metrics. This role also involves identifying potential churn risk accounts and effectively managing that risk through thorough evaluation of the customers' needs and offering solutions that are a perfect fit for my customers.I show my customers how to leverage resources that are changing the world by connecting talent with opportunity at massive scale. Allowing them to create economic opportunity for themselves and the people they impact.

I managed the day to day operations of a team of twelve Enterprise Services representatives. Their core responsibilities were working with our Corporate clients and providing a white glove service to ensure customer satisfaction and support.I had the immense pleasure of leading a team of Enterprise Service Specialists focusing on Customer Success through proactive and reactive outreach. My goals during this time were to help them be more successful in their roles, responsibilities, and guide them to the next steps of their careers with Linkedin through coaching and mentoring. During this time I worked on Project Watson/Project Smile which created the template that later turned into our Customer Success Org. Through these projects we also were able to create a case to bring sales back to Omaha resulting in Project Heartland where I had the opportunity to become one of the first Relationship Managers in Omaha.

Serving as a contact for support inquiries regarding all aspects of our Corporate Solution, Linkedin Recruiter. Answer all product and technical questions while further driving engagement with the Linkedin Recruiter Product. Partner with our Sales Teams to proactively identify up-sell and support opportunities to ensure best in class support and that we are helping our clients meet and exceed their sourcing objectives. As a Senior Enterprise Specialist I work on and have been identified to lead special projects, new hire mentoring, and collaborating with strategic partners across other orgs within Linkedin on new initiatives.

Serving as a contact for support inquiries regarding all aspects of our Corporate Solution, Linkedin Recruiter. Answer all product and technical questions while further driving engagement with the Linkedin Recruiter Product. Partner with our Sales Teams to proactively identify up-sell and support opportunities to ensure best in class support and that we are helping our clients meet and exceed their sourcing objectives.

Work with new and existing members to acquire new subscription business while educating members on effectively using LinkedIn to manage their career and business.

Single Point of contact for entire client base providing Sales and Customer Service support while remaining true to the eFrame Brand. Worked with manufactures, distributors, and field team to purchase and implement newly purchased hardware and software. Responsible for growing revenue year over year by 50% or higher. Responsible for building processes for Order Management and Delivery.

Provided sales, order fulfillment, and administrative account management services to HP business customers as part of an account management team. Functioned as the primary customer contact for order fulfillment or customer issues. Accept full ownership for post-sales issues initiated by customers and HP field/division personnel. Understand customer processes and respond to a wide variety of special customer requests and inquiries Worked with customers, sales and other HP resources to provide special administrative requirements and unique, custom deliverables (e.g. custom reports, order/invoice format, market analysis, etc.). Provided product and common technical information on HP product offerings and/or order fulfillment programs as part of an account management team. Provided internal support to business management, supported sales and sales representatives by providing information on the status of customer accounts and open issues. Interfaced with appropriate HP management to develop specific plans to address customer issues.