Jacob Gonzales Email & Phone Number

Austin, Texas, United States

Manage the IT side of YETI's retail division including project managing new store openings. I provide support for everything that goes into our retail stores from Point of Sale to A/V to printers and phones I work hand in hand with the store employees on troubleshooting and resolving all issues. I also travel to new locations to help set up new equipment (new store opening team). *Travel to and from exisiting stores to repair/replace/upgrade existing equipment*Project manage… Show more Manage the IT side of YETI's retail division including project managing new store openings. I provide support for everything that goes into our retail stores from Point of Sale to A/V to printers and phones I work hand in hand with the store employees on troubleshooting and resolving all issues. I also travel to new locations to help set up new equipment (new store opening team). *Travel to and from exisiting stores to repair/replace/upgrade existing equipment*Project manage new store openings including ordering, configuring and installing new hardware*Available 24/7 for stores to call and help resolve any IT issue *I am also working on a new POS roll out, experienced with many different POS platforms including Oracle, POSX, RetailPro,Tulip and KWI. *Always looking for ways to improve YETI's retail stores through hardware/software innovation. Show less

Austin, Texas Area

I am responsible for maintaining, installing and managing IT related tasks within new and existing retail stores. • Manage overall project plan for successful rollout of each new store, accounting for major construction milestones• Responsible for retail hardware configuration, testing, troubleshooting, ordering, receiving, inventory management, asset management, etc.• Manages planning and installation of all temporary stores, pop-ups, and large off-site events.• Manage… Show more I am responsible for maintaining, installing and managing IT related tasks within new and existing retail stores. • Manage overall project plan for successful rollout of each new store, accounting for major construction milestones• Responsible for retail hardware configuration, testing, troubleshooting, ordering, receiving, inventory management, asset management, etc.• Manages planning and installation of all temporary stores, pop-ups, and large off-site events.• Manage relationship with key external technology vendors• Manage relationship with key internal partners, including, but not limited to: Store Development, Retail Operation, Visual Merchandizing, etc. • Service Desk and Operations• Organize/participate in weekly meetings with appropriate vendors/internal parties Show less

Austin, Texas Area

Austin, Texas Area

*Work with Mac OS, Windows, iOS, and Android administration*Help Desk support for employees with hardware & software issues*Craft and maintain documentation on technologies and procedures*Maintain inventory of equipment and other I.T. assets*Lead regular employee event set up (food & decor prep, catering link, etc.) as well as occasional meet-ups and gatherings at our offices or and other locations, including occasional events outside of standard business hours*Schedule… Show more *Work with Mac OS, Windows, iOS, and Android administration*Help Desk support for employees with hardware & software issues*Craft and maintain documentation on technologies and procedures*Maintain inventory of equipment and other I.T. assets*Lead regular employee event set up (food & decor prep, catering link, etc.) as well as occasional meet-ups and gatherings at our offices or and other locations, including occasional events outside of standard business hours*Schedule services with outside vendors and partners, with an eye toward efficiency and impact on the team*Work independently and with workplace services team to set and ensure objectives are met and services are consistently achieved. Show less

Austin, Texas Area

I work directly with users and developers to help resolve issues related to payments, site issues, as well as general support. In this role I am responsible for managing all our offices devices, virtual machines, and helping to ensure or WiFi networks are working properly. I work with zendesk, salesforce, jira and confluence daily.

Austin, Texas Area

Austin Texas

I work with Apple to sell its products and offer the vast array of services. I help people everyday utilize their Apple products to the fullest, whether its something as simple as taking a picture or more complex like pairing a bluetooth device. I am certified as a Apple technician and I am also Apple Product Certified for sales. I am able to take tech talk and bring it down to a level that any customer can understand. I have worked with Apple for about 5 years now and I have extraordinary… Show more I work with Apple to sell its products and offer the vast array of services. I help people everyday utilize their Apple products to the fullest, whether its something as simple as taking a picture or more complex like pairing a bluetooth device. I am certified as a Apple technician and I am also Apple Product Certified for sales. I am able to take tech talk and bring it down to a level that any customer can understand. I have worked with Apple for about 5 years now and I have extraordinary customer service skills. Show less

Austin, Texas Area

I was offered a role as a Senior Advisor within Apple Care. The duties included handling more complex calls and troubleshooting further than tier one advisors. I was responsible for keeping in contact with customers by calling them back with follow up questions. I was also a liaison between Apple's engineering team and customers. This role required me to really flex my customer service skills, a Senior Advisor is a difficult position that not just anyone can do. If a customer requested… Show more I was offered a role as a Senior Advisor within Apple Care. The duties included handling more complex calls and troubleshooting further than tier one advisors. I was responsible for keeping in contact with customers by calling them back with follow up questions. I was also a liaison between Apple's engineering team and customers. This role required me to really flex my customer service skills, a Senior Advisor is a difficult position that not just anyone can do. If a customer requested a manager or was very upset, the call would have been escalated to me, I then had to use every skill I had to work with the customer and repair the relationship between the company and the customer. I enjoyed this role and transitioned out after a few months, I moved on to a rotation with the retail team in Austin. Show less

Austin, Texas Area

I am able to virtually help a customer by talking to them on the phone or by logging into their computer with them. I help customers with troubleshooting Apple iOS devices. I help customers not only repair their products, but I also help to repair the relationship between the customer and Apple.I was ranked 11th in the company for customer service, speed and efficiency, and repair quality. I maintained a very high score by using my past experiences and technical expertise to support our… Show more I am able to virtually help a customer by talking to them on the phone or by logging into their computer with them. I help customers with troubleshooting Apple iOS devices. I help customers not only repair their products, but I also help to repair the relationship between the customer and Apple.I was ranked 11th in the company for customer service, speed and efficiency, and repair quality. I maintained a very high score by using my past experiences and technical expertise to support our customers. I was offered a phase one extension as soon as my contract with Apple Care was up. I extended my contract and was then offered a position as a Senior Advisor within Apple Care. Show less

Austin And Houston Area

I worked as a Family Room Specialist and a Sales Specialist in the Houston Apple Store. I began in October 2010 as a specialist and very quickly moved up through the company. I moved from Houston to Austin in 2012 and continued as Family Room Specialist.

Entertainment representative at HEB grocery for 3 years. Sold consumer electronics and assisted customers with purchases.

Bachelor’S Degree, Criminalistics And Criminal Science

Bachelor Of Applied Science (Basc), Criminal Justice And Corrections

Computer Science