Jacob Gonzales Email & Phone Number

Austin, Texas, United States

Manage the IT side of YETI's retail division including project managing new store openings. I provide support for everything that goes into our retail stores from Point of Sale to A/V to printers and phones I work hand in hand with the store employees on troubleshooting and resolving all issues. I also travel to new locations to help set up new equipment.

Austin, Texas Area

• I am responsible for maintaining, installing and managing IT related tasks within new and existing retail stores.
• Manage overall project plan for successful rollout of each new store, accounting for major construction milestones
• Responsible for retail hardware configuration, testing, troubleshooting, ordering, receiving, inventory management, asset management, etc.
• Manages planning and installation of all temporary stores, pop-ups, and large off-site events.
• Manage… Show more I am responsible for maintaining, installing and managing IT related tasks within new and existing retail stores.
• Manage relationship with key external technology vendors

Austin, Texas Area

Austin, Texas Area

*Work with Mac OS, Windows, iOS, and Android administration*Help Desk support for employees with hardware & software issues*Craft and maintain documentation on technologies and procedures*Maintain inventory of equipment and other I.T. assets*Lead regular employee event set up (food & decor prep, catering link, etc.) as well as occasional meet-ups and.

Austin, Texas Area

I work directly with users and developers to help resolve issues related to payments, site issues, as well as general support. In this role I am responsible for managing all our offices devices, virtual machines, and helping to ensure or WiFi networks are working properly. I work with zendesk, salesforce, jira and confluence daily.

Austin, Texas Area

Austin Texas

I work with Apple to sell its products and offer the vast array of services. I help people everyday utilize their Apple products to the fullest, whether its something as simple as taking a picture or more complex like pairing a bluetooth device. I am certified as a Apple technician and I am also Apple Product Certified for sales. I am able to take tech.

Austin, Texas Area

I was offered a role as a Senior Advisor within Apple Care. The duties included handling more complex calls and troubleshooting further than tier one advisors. I was responsible for keeping in contact with customers by calling them back with follow up questions. I was also a liaison between Apple's engineering team and customers. This role required me to.

Austin, Texas Area

I am able to virtually help a customer by talking to them on the phone or by logging into their computer with them. I help customers with troubleshooting Apple iOS devices. I help customers not only repair their products, but I also help to repair the relationship between the customer and Apple.I was ranked 11th in the company for customer service, speed.

Austin And Houston Area

I worked as a Family Room Specialist and a Sales Specialist in the Houston Apple Store. I began in October 2010 as a specialist and very quickly moved up through the company. I moved from Houston to Austin in 2012 and continued as Family Room Specialist.

Entertainment representative at HEB grocery for 3 years. Sold consumer electronics and assisted customers with purchases.

Bachelor’S Degree, Criminalistics And Criminal Science

Bachelor Of Applied Science (Basc), Criminal Justice And Corrections

Computer Science