Jacob Gardiner Email & Phone Number

I'm a cloud contact centre specialist who helps organisations make customer experience their competitive edge. 📈I help support financial services and insurance companies on their journey to the cloud, helping guide these organisations on which specific functionalities and proof-points will deliver most return on investment in the short, medium and long-term. 🔒 Puzzel’s Omni-Channel Cloud Contact Centre (CCaaS) solution is a feature-rich, mature platform, capable of delivering value across the entire lifecycle of the customer journey. Outside of the core capability expected from most leading CCaaS platforms, Puzzel has native WFM, Case Management, Knowledge Base, and Chatbot/Voicebot capability. This enables organisations to access a broad array of functionality, mitigating the need to leverage multiple, disparate suppliers. 🏆With Puzzel, Insurance and Financial Services companies can:• Reduce Customer Acquisition Costs. • Increase Customer Lifetime Value. • Increase First Contact Resolution. • Lower Average Handle Time. • Increase Net Promotor Score. • Reduce Call Abandonment Rate. • Increase Conversion Rate. • Reduce Complaint Resolution Time. • Improve Cross-Sell and Upsell Rates. • Ensure Regulatory Compliance. Contact me on jacob.gardiner@puzzel.com or 07914 120 947 to learn more.

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  University Of Leicester

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