End to end microgreen, herb, and edible flower production and sales.

Facilities Management:- Liaison with landlord, City of Toronto, and third-party vendors - Acting as main point of contact, and welcoming guests and visitors to the space- Acting as Health & Safety designate staff member- Supervision of custodial staffAdministration:- Maintenance of office systems (phone, computers, peripherals) and liaison for service contractors- Ensure the site is well-equipped with office and program supplies- Receive scheduled & unscheduled visitors, organizing monthly on-site tours- Maintenance of systems for petty cash, tokens, expenses, mail, and cash deposits- Maintain sign-out system for all equipment and keys- Provide administrative support to programs as needed- Administration and coordination of all rental bookings- Coordination of logistics and execution of staff meetings, special eventsInformation Technology:- Main provider of IT support to the staff team at both sites- Performance of in-person, on-site support of PC desktop hardware, printers, and other peripherals- Installation and update of computer operating system software and network equipment- On-boarding and off-boarding of all staff, including archiving of emails and shared files- Ensuring server backups are operating effectively- Troubleshooting and resolving all problems encountered with hardware and software- Replacing or repairing defective/outdated parts and equipment- Conducting technology training for new users- Monitoring and removal of virus, spyware, and other non-authorized software

Incident management, project support, problem analysis and resolution.

Analyzed and compiled Monthly Operational Review for executives, managed a database for tens of thousands of hardware assets

Customer service specialist, Team Leader and peer coach, Training Team Officer and Training Team Lead, Resource officer (customer escalations and specialist support)

Resolving customer escalations and providing second level support to front-line specialists.

Served as representative and negotiator for commodities brokers booking shipping containers for international freight. Liased with shipping companies, arranged all paperwork necessary for shipments, including customs documentation.

Training new teachers and helping them integrate into life in Japan. Teaching ESL to children aged 3-15

Interviewing potential new tenants, managing the Rental Office staff, coordinating with the maintenance staff, addressing concerns from both tenants and the public, completing all documentation necessary for move-ins and move-outs, conducting the annual Rent-Geared-to-Income subsidy reviews and liasing with the City of Toronto Housing Authority.