• Accomplished a problem resolution score of nearly 90%, swiftly addressing and resolving guest complaints professionally• Monitor performance and recommend corrective or disciplinary action. • Alert management of potentially serious issues. • Managed room allocations for airline crew members, ensuring efficient use of room inventory and as per contract requirements.• Administered group bookings and executed room assignments in line with group requirements• Coordinated VIP room assignments, identifying and maximizing upgrade opportunities, and ensured timely pre-arrival communication• Routed specific reservations to appropriate billing PMs/ARs• Pre-assigned rooms for guests with special requests, adhering to availability and ensuring guest satisfaction• Optimized operations by effectively communicating expectations• Managing room inventory to balance demand and need, hence maximizing revenue. • Responsible for a 17% increase in monthly revenue through individual room upselling• Spearheaded guest loyalty with the brand by individually delivering a remarkable 19% of IHG One Rewards membership enrollments every month, elevating guest enrollment metrics and contributing to the brand's success• Maximized guest loyalty scores, elevating them from 80% to an impressive 98% within a span of 1.5 months• Coordinated seamlessly with housekeeping staff to ensure all rooms maintained high standards of cleanliness, exceeding guests' expectations• Supervising and training new hires with the best practices to excel in their roles.

• Accomplished a problem resolution score of nearly 90%, swiftly addressing and resolving guest complaints professionally• Optimized operations by effectively communicating expectations• Managing room inventory to balance demand and need, hence maximizing revenue. • Responsible for a 17% increase in monthly revenue through individual room upselling• Spearheaded guest loyalty with the brand by individually delivering a remarkable 19% of IHG One Rewards membership enrollments every month, elevating guest enrollment metrics and contributing to the brand's success• Maximized guest loyalty scores, elevating them from 80% to an impressive 98% within a span of 1.5 months• Coordinated seamlessly with housekeeping staff to ensure all rooms maintained high standards of cleanliness, exceeding guests' expectations• Conducted Night Audit meticulously, ensuring error-free business date rollovers• Supervising and training new hires with the best practices to excel in their roles.

• Perform all check-in and check-out tasks• Inform customers about payment methods and verify their data• Register guests collecting necessary information• Welcome guests upon their arrival and assign rooms• Provide information about the hotel, available rooms, rates and amenities• Respond to guest complaints in a timely and professional manner• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs• Upsell additional facilities and services, when appropriate• Maintain updated records of bookings and payments

• Inventory organization and maintenance.• Unassisted heavy lifting up to 75 pounds.• Interface with management to ensure key objectives are realized.• Maintain safety regulations and compliance with all applicable regulations.

• Handle cash and payment transactions accurately, minimizing cash register discrepancies to less than 1% of total sales• Maintain a customer satisfaction rating of at least 90% based on feedback and surveys, ensuring a positive dining experience for all guests.• Maintain a minimum accuracy rate of 95% when taking and preparing customer orders, minimizing errors in food items and condiments• Achieve an average order preparation time of under 2 minutes for standard menu items during peak hours to ensure prompt and efficient service.• Worked with the management to implement the proper division of responsibilities for new andexisting employees• Welcomed customers into the store and assisted them to locate items• Promote special offers, upsell menu items, and achieve a monthly target of at least 20% upsell rate per customer order to increase sales and revenue• Keep the work area, including food preparation stations and dining areas, in accordance with Wendy's cleanliness standards, scoring a consistent rating of 90% or higher during routine inspections• Minimize food wastage and inventory loss by monitoring and recording inventory levels regularly, aiming to keep waste under 2% of total food cost

• Handle cash and payment transactions accurately, minimizing cash register discrepancies to less than 1% of total sales• Maintain a customer satisfaction rating of at least 75% based on feedback and surveys, ensuring a positive dining experience for all guests.• Maintain a minimum accuracy rate of 90% when taking and preparing customer orders, minimizing errors in food items and condiments• Achieve an average order preparation time of under 2-5 minutes for standard menu items during peak hours to ensure prompt and efficient service.• Worked with the management to implement the proper division of responsibilities for new andexisting employees• Welcomed customers into the store and assisted them to locate items• Promote special offers, upsell menu items, and achieve a monthly target of at least 30% upsell rate per customer order to increase sales and revenue• Keep the work area, including food preparation stations and dining areas, in accordance with Wendy's cleanliness standards, scoring a consistent rating of 90% or higher during routine inspections• Minimize food wastage and inventory loss by monitoring and recording inventory levels regularly, aiming to keep waste under 2% of total food cost

1. Cold Calling and Email Marketing.2. Conferred with customers to understand needs and make targeted product recommendations.3. Maintained client information and communications in Bigin by Zoho CRM system.4. Sought out and engaged with customers to drive sales and service using suggestive selling.5. Lead & Revenue Generation.6. Managed over 100 calls per day.7. Achieved sales of INR 54,600 in a month (achieved 45.5% of the target).

• Greet and welcome guests as they arrive at the hotel• Assist guests with the check-in and check-out process• Provide information to guests about hotel facilities, services, and local attractions• Handle guest inquiries and requests promptly and professionally• Manage room assignments• Answer phone calls and direct them to the appropriate department• Handle guest complaints and courteously resolve issues with a personal problem-resolution score of 70%-80%• Assist in processing payments and handling cash transactions• Maintain a friendly and professional demeanor at all times• Assist in maintaining guest records and information accurately