Jacob Gostanian Email & Phone Number

Andover, Ma, Us

Andover, Ma, Us

Writing• Research and synthesize highly technical product information into consumable content by interviewing Product Managers, engineers , and additional Subject Matter Experts as needed, while leveraging existing specifications and varying sources.• Author, design, and maintain numerous complex documents including but not limited to Release Notes, Online Help documentation, Configuration Guides, and Installation Guides while maintaining cross-functional relationships with subject matter experts (SMEs).• Capture UI requirements, error messages, and code samples that reflect TraceLink system requirements and expected results, along with exceptions management information and specific industry context (use cases).• Conduct peer reviews and assist in further developing documentation styles and standards along with information architecture.Project Management• Demonstrate an understanding of the Document Development Lifecycle (DDLC) and coordinate milestones as project needs evolve while also facilitating milestones in JIRA.• Report sprint plan, impediments, and metrics to my Team Lead in a timely manner while maintaining project tracking tools/resources.• Understand when to problem solve independently and when to escalate to Team Lead.• Lead and participate in product-specific Scrum teams (including Development, QA, and Product Management), attending all Agile ceremonies as the assigned writer on the product and features.• Manage multiple complex deliverables with varying priorities and deadlines within two-week sprints.Maintain the team’s impeccable record of on-time documentation delivery.Content Management- Maintain and update all UI documentation for each software release.- Aggregate and publish all content in each product release.- Developed and Implemented robust content management strategy for help documentation.

Greater Boston Area

Greater Boston Area

Part of a verification analysis team that ensures the compliance of global pharmaceutical regulations based on industry standardsUtilize identifier databases, perform research, consult Subject Matter Experts, and speak with employees at relevant companies to ensure that network structure accurately reflects the real world flow of dataPreform support tasks to educate the partners of TraceLink customers and provided secure access to compliance dataAnalyze data in CSV file form to determine anomalies that could be the root cause of a problem and take the appropriate steps to resolve that problem

Udon Thani, Thailand

Worked with the local government & schools to develop sustainable programs for youth ages 11-16 that taught and cultivated life skills such as leadership and critical thinking. Developed and executed up to 5 new activities each week in up to 6 different schools, reaching a potential population of over 1000 youth.Responsible for developing and implementing up to 2 new community and youth projects each quarter, taking them from conception to design, to funding, and then to implementation. Worked effectively and efficiently with host country nationals of all ages and postions in both the Thai and English language. Successfully integrated into and adapted to another culture and community in a third world country.

Stoughton, Ma

Manage up to 80 moving leads per-week taking them from generation to execution.In charge of Designing, Implementing and Overseeing up to 20 client moves per-week.Responsible for generating $40,000-$80,000 in moving sales per-month.Contributed between 60-70 office hours during peak moving season.

Burlington, Ma

Developed inter-office communication skills through meeting and interacting with fellow employees and clients on a daily basis. In charge of allocating and budgeting company funds for office supplies and office events for up to 30 employees. Created and analyzed multiple data sets, including time tracking on client projects for 15 months of data

Andover, Ma

During the summers of 2010-2012 assisted licensed Plant and Facilities employees in electrical, plumbing, and masonry work. Preformed a verity of minor building and structural maintenance work such as preparing and painting interior and exterior surfaces, carpentry construction and repairs, and instillation of vinyl, tile, and carpet floors. In summer of 2012 lead new maintenance assistants on painting and floor instillation work orders unsupervised.

Andover, Ma

Developed communication skills by meeting and interacting with business professionals Practiced analytical skills by reading different scenarios and making decisions based on the individual elements of each situation

Andover, Ma

Assisted in coaching the eighth grade lacrosse team for the town of Andover. Responsible for supervising up to 25 youth lacrosse players during practices and games. Developed and implemented practice plans with the other coaches. Communicated with parents, officials, and school systems in coordinating practice/game times and locations.

Andover, Ma

Led a team of scouts in a collaborative effort to construct twelve horseshoe pits which included cemented stakes, sand pits, and a three foot by four foot wooden back-board on each pitOrganized troop meetings on a weekly basis as well as supervised events such as food drives and overnight camping trips as Senior Patrol Leader