• Responsible for sustaining current and growing new business through workflow customization and direct relationship building. • Oversees the process of developing and successfully submitting multi-million dollar proposals to financial institutions. • Leads execution of technical and talent solutions to seamlessly integrate value management systems into client IT architecture. • Primary Salesforce system administrator and technical subject matter expert for business initiatives; directs successful implementation, configuration and management of Salesforce software and ensures reliable system operation, develop and deliver training to end users. • Identifies inefficiencies and implements solutions that update or improve tools, systems, and processes critical to business development and client delivery/support.

• Administered daily operations of organization in excess of seventy (70) employees across multi-site, geographically separated locations• Developed company organizational structure, including creation of independent Vendor Relations department and Succession Planning Program• Wrote department policies and procedures established by management requirements and department head insight• Interviewed candidates for varying positions in satellite offices• Structured needs assessment systems to monitor service levels, order volume and associated staffing requirements• Created order management system based on Salesforce.com® Dashboards to increase operational efficiency and resolution of service anomalies

• Rapidly progressed from unpaid entry level position to management in an unfamiliar field• Played an integral role in the development of a dynamic loan production system, designating the conventional processor role into specialized departments• Managed a staff of approximately 20 processors and compliance specialists who continually set company funding records, averaging $10-15M on a monthly basis• Transitioned production staff from in office to remote positions while exceeding projected production metrics