Jacob Halpern Email & Phone Number

Kansas City, Missouri, United States

• Responsible for service request investigations and resolution (supporting internal and external clients).• Investigates, analyzes, and provide solutions by using applicable monitoring and troubleshooting tools.• Provide clients with assistance on technical application issues.

Kansas City, Missouri Area

• Receives and processes requests and complaints about city Government services.• Interview format in person or telephone from citizens, elected officials, businesses, neighborhood associations, other city officials, employees and the media.• Processes complaints and requests for services using electronic information systems.• Accesses technological resources such as the City’s on-line resource reference library, e-mail and request processing systems to provide information.• Takes initiative to educate the public on the role of the department in resolving service• Maintains knowledge of organizational, operational, and administrative changes within city government.

Kansas City, Missouri Area

• Develop and maintain community partnerships for Literacy KC within the Kansas City area and execute a strategy for cultivating community partnerships into the future. • Research and contact potential partner organizations. Introduce new partner organizations to Literacy KC programs and establish points of contact at each organization.• Research and facilitate opportunities to introduce Literacy KC programs to potential students and volunteers. Represented and promoted Literacy KC at more than 40 service fairs and community events. Created and implemented a plan for recruiting new students and volunteers. • Established an Outreach Volunteer position at Literacy KC. Developed a position description and plan of action for Outreach Volunteers. Recruited and trained Outreach Volunteers to take the place of Literacy KC staff members at service fairs and community events. • Refined Literacy KC’s outreach strategies. Analyzed data regarding Literacy KC’s attendance at service fairs and community events, as well as Literacy KC’s student and volunteer enrollment. Created and implemented a plan for Literacy KC’s future event attendance and outreach efforts.

Kansas City, Missouri

Kansas City, Missouri Area

• Complete membership sales transactions and meet the succeeded goal at the end of the month .• Process membership transactions quickly and accurately,utilizing proper cash and credit card.• Represent the Zoo at both on-site and off-site events to promote Zoo memberships.• Enter member information into database utilizing Galaxy and Razer Edge(RE).• Work cooperatively with all guest service team members in providing Customer Service.

• Recruited students and their families to University Academy (UA) • Helped create UA's recruitment marketing strategy and content • Assisted in leading informational tours • Provided enrollment information to students and their families• Leveraged Schoolmint software to enroll students effectively and quickly

1511 Baltimore Avenue Kansas City, Mo 64108

• Researched internal and future clients for account managers• Organized pregame and halftime staging of partner giveaways for attendees.• Assisted with the day-to-day responsibilities of Partnership Marketing including promotion ideas.• Organized pre-game and halftime staging of partner giveaways.• Assisted with day-to-day responsibilities of Partnership Marketing.

Kansas City, Missouri Area

•Operated game day ticket sales and assisted with cleanup.•Researched new promotion opportunities for half-time show and help with Game Days for Soccer, Volleyball, and Basketball

•Collaborated with promotions team to promote new advertising ideas.•Motivated community involvement at events through merchandising, promotional raffles,and customer engagement.•Answered general questions for customers calling station and provided necessary information to contest winners.

Kansas City, Missouri Area

Help with Task for the Assistant to The Instructional Services.

• Introduced prospective students to the campus through presentations to 50 to 100 people.

Bachelor Of Business Administration (B.B.A.), Marketing

Activities and Societies: Founder as Historian in Alpha Kappa Psi- Chi Nu Chapter

Associate Of Arts (A.A.)

Activities and Societies: Student Ambassador

Middle And High School