Manager, Commercial Accounts
Lake Forest, Illinois, Us
I established Quarterly Business Reviews (QBRs) to ensure contract compliance and execution, providing valuable insights on market trends and intelligence. I mentored new account managers across the organization while nurturing their growth and ensuring team success. I coached colleagues on service-driven selling techniques, leading to growth through regional agreements, KeepStock, and safety solutions.I acted as a Subject Matter Expert (SME) within the team, specializing in driving growth through local contracts, KeepStock, digital solutions, and strategic discussions. I collaborated with cross-functional teams to optimize customer experiences and deliver customized solutions that met clients' unique needs. I conducted market research and analysis to identify opportunities for growth and development in the target market segments.I provided training and guidance on sales strategies, tactics, and best practices to enhance the sales team's effectiveness and achieve targets. I monitored sales performance and key metrics, identifying areas for improvement and implementing action plans to drive revenue growth. I participated in industry events, conferences, and networking opportunities to build and maintain strong relationships with clients and industry stakeholders. I leveraged market insights and customer feedback to inform product development and business strategies, ensuring alignment with customer needs and market demands.Following are my key contributions to the role:• Administered all facets of strategic contracts, process improvements, and buying enhancements, resulting in double-digit local growth and substantial cost reduction through consolidation.• Directed a portfolio exceeding $4M, achieving key sales targets and driving customer value.• Secured five exclusive Grainger MRO awards through the closure of Letter of Understanding (LOU) agreements.