The Friends Experience is an interactive museum-like exhibition of the iconic 90s sitcomLEAD TEAM TRAINER October 2020 to Present Training new team members and overseeing staff operations throughout the day. Core responsibilities include:-Directly supervising staff of 30 team members while course correcting, problem solving, and elevating -morale-Training new team members during rolling employment periods, both in training seminars and operational hours-Greet and welcome all Guests, providing direction to them and engaging in friendly conversation-Direct Guests through the experience and maintain traffic flow and line controlKey Highlights-Promoted to management position in recognition of strong performance and leadership skill

An immersive Off-Broadway theatre experience for families and young audiences Ensured that each guest had a memorable visit by engaging on multiple levels. Core responsibilities included:-Engaged with ~1000 audience members a day in order to prepare them for each performance-Operated POS for high volume of transactions in heavily trafficked NYC area -Exceeded skills in computerized ticketing operations, guest relations, long/short term decision making-Collaborated with executive and creative teams to lead operational, seasonal, and experimental venue strategiesKey Highlights-Promoted to position of overseeing high profile events for V.I.P clients, resulting in 150K in revenue

An independent drama company and school with an annual Summer Shakespeare FestivalFacilitated company's daily operations and helped achieve goals towards long-term vision. Core responsibilities included:-Oversaw the development of social media campaigns aimed at bolstering client brand awareness-Updated and invigorated company’s website through Weebly web formatting programming-Fundraised in partnership with local communities, negotiating contracts and deals for Playbill advertisements-Wrote, designed and formatted an extensive PlaybillKey Highlights-Offered to be a member of the office staff while simultaneously being a full time member of the acting company