As the Senior Manager of Product Management and Analytics, I lead cross-functional teams to develop and implement both internal and customer-facing solutions that enhance efficiency and elevate customer experiences. My team of product managers and business analysts collaborate across the organization to initiate, plan, and execute high-value projects, delivering meaningful results for both internal teams and customers.Key Achievements:- Implemented automation and product enhancements in asset management, resulting in a $4M annual cost reduction by minimizing losses and optimizing asset tracking.- Sponsored a project that introduced digital communication channels, including automated emails and SMS, to enhance patient care by offering convenient updates, improved engagement, and self-service options.- Led a strategic project that optimized processes and enhanced reporting, resulting in a $2.66M reduction in annual IT equipment expenditures.- Identified unnecessary expenses and collaborated with the finance team and external vendors to resolve issues, resulting in a $1.17M credit applied to the company’s P&L and a $550k reduction in annual expenses.- Collaborated with cross-functional teams to implement online digital refill capabilities, leading to 51% of refill orders being placed online and generating $157k in annual savings and an increase in revenue. This initiative also addressed a key customer need identified in surveys, resulting in an 85% reduction in negative feedback related to refill orders.- Implemented a workforce management program that reduced annual labor costs by $330k, enabling managers to monitor remote employee activity and increasing productivity by 30%.- Integrated the AS400 and Salesforce systems, eliminating the need for double entry and saving 5.1 million keystrokes annually. This enhancement also standardized prescription entry and reduced errors associated with order processing.

Managed a team three professionals focused on process improvement and automation, fostering a collaborative environment to achieve efficiency gains and cost savings.Key Achievements:-Automated pharmacy claims submissions using Salesforce, CE2000, and Alteryx which reduced claim submission time from over 24 hours to within 1 hour allowing us to service customers faster and take on more pharmacy benefit plans.-Identified a critical issue in our CRM that hindered accurate revenue booking. By collaborating with IT and business partners, I spearheaded the resolution effort, implementing an automated solution that recovered $1M in previously unbooked revenue and ensured accurate revenue capture moving forward.-Developed process to automate monthly insurance verification through vendor partnership and increased response rate from 17% to 95%. Cut labor costs by $350k and reduced click fees by $204k annually.-Implemented automated emails to customers to remind customers they were due for a refill and supply tracking information on their orders. Emails resulted in a 30% decrease of incoming customer service calls.

As a Senior Consultant, Product Owner, I developed the Salesforce platform to meet the operational needs of the company. I utilized both custom coding and declarative features to integrate data from other systems and streamline processes.In addition to my technical work, I also developed and implemented a comprehensive training program for front-end operations, including the creation of standard operating procedures. I was the lead consultant and trainer for two large company projects, successfully collaborating with the training team to create and implement new processes and procedures.Throughout my tenure, I worked closely with business teams to gather requirements and translate them into actionable solutions. My expertise in Salesforce administration and project management enabled me to effectively deliver projects within scope, on time, and within budget.I am proud of the results I achieved in this role, including significantly improving operational efficiency and delivering comprehensive training programs that have positively impacted the company.

As a Business Consultant in Training, I was responsible for developing and delivering comprehensive training programs to new employees, both remotely and in-person. I created engaging training materials that effectively communicated important concepts, streamlined the onboarding process, and saved the company time and money.In addition to my training responsibilities, I collaborated with other departments to ensure that training materials were up-to-date and aligned with company policies and procedures. By staying informed and up-to-date, I was able to provide a cohesive and comprehensive training experience for new hires.Through my work, I successfully improved the onboarding process and provided new employees with the tools and knowledge they needed to become productive members of the team quickly. I take pride in the positive impact my work had on the company and the many employees who benefited from my efforts.

As a Patient Care Coordinator Team Lead, I oversaw the coordination of patient referrals and assigned them to the appropriate Patient Care Coordinators. Additionally, I implemented measures to improve the efficiency of the department and ensure that team members met their goals. Through my leadership, the team was able to deliver exceptional service to patients while also achieving operational targets.

As a Patient Care Coordinator, I utilized my exceptional organizational and communication skills to ensure that patients received the highest quality of care. My responsibilities included reviewing dashboards to drive team results, and setting goals to meet departmental objectives. I worked closely with the sales team to ensure that patients received timely and satisfactory services, and maintained open communication with patients and their families to address their needs and concerns.

Oversaw team of patient transporters responsible for navigating patients throughout hospital.Schedule creation for 40+ employees.Analyzed trends and performance metrics and provided feedback to management.Created and maintained quarterly business review presentation for executive review.

As a Patient Transporter at West Tennessee Healthcare, I played an essential role in ensuring that patients received the care and attention they needed during their stay at the hospital. I was responsible for safely and efficiently transporting patients throughout the facility, often in high-pressure situations where timing and accuracy were crucial.In addition to my transport duties, I was always willing to go above and beyond to assist patients and their families. Whether it was helping a patient with their belongings or providing them with emotional support during a difficult time, I was committed to making a positive impact on their experience at the hospital.Through my work as a Patient Transporter, I developed a deep appreciation for the importance of providing compassionate care to those in need. It was a rewarding experience that taught me the value of teamwork, communication, and a strong work ethic, skills that I have carried with me throughout my career.

As a Connections Specialist at Best Buy, I was part of a select group chosen to occupy a new position within the company. In this role, I worked closely with customers to identify their technological needs and recommend complete solutions that met those needs.By taking a consultative approach and really understanding each customer's unique situation, I was able to make informed recommendations that went beyond just selling products. This approach helped me build trust with customers and ultimately led to increased sales and customer satisfaction.I took pride in being one of the first employees to hold this position, and I was committed to making it a success. Through my hard work and dedication, I helped establish the role of the Connections Specialist at Best Buy and set a standard for customer service excellence that the company still upholds today.