Jacob Hershberger Email & Phone Number

Texas, United States

Dallas, Texas, Us

Key Responsibilities:• Identified and intervened in an unusual increase in log volume across development and staging environments, tracing the issue to an inadvertent change in logging levels due to a shared library modification. This timely detection prevented excessive log data across all services, preserving system performance and avoiding substantial costs during a critical market period and a potential savings estimated in the millions• Developed automated dashboards for real-time service updates.• Optimized DataDog costs, reallocating resources for critical projects.• Provided support and training on DataDog.• Managed integration of SLO data.• Continuously enhancing skills in Terraform, DataDog, and Kubernetes, pursuing multiple certifications.Skills and Qualifications:• Certified in DataDog.• Proficient in Terraform and Kubernetes.• Experienced in automation and infrastructure monitoring.• Strong problem-solving, communication, and collaboration skills.Professional Goals:• Master Terraform for better infrastructure integration.• Achieve additional DataDog certifications to deepen SME expertise.• Deepen Kubernetes knowledge to improve observability practices.

Dallas, Texas, Us

Designed and developed an application to monitor and send automated notifications out for a mission-critical business process• Enhanced the user interface and overall user experience of internal applications • Created additional tooling on internal applications enhancing the experience, improving the process, and reducing complexity of business operations• Established a new support framework to ensure standardized application monitoring, supportability, and alerting procedures are followed throughout the software ecosystem• Improved monitoring and alerting capabilities of existing applications through integration into DataDog and the aforementioned support framework

Dallas, Texas, Us

• Developed internal tooling, such as scripts and software depending on the use case and PRD, using technologies such as MongoDB, SQL, Python, React, Linux and more. Automated a daily 3+ hour task down to 5 minutes. This process enhanced our AML detection capabilities, Removed fraudulent bank transactions as well as recalculated the NACHA file before being sent to the bank for processing• Writing and updating documentation with explanations, diagrams, and code samples to provide in-depth information on different apps and processes

Scottsdale, Arizona, Us

• Taking general specification enhancement documents and coded them into the existing software solutions.• Building web forms for clients that submit agenda data and training co-workers on incorporating forms into the client workflows.• Improved the implementation of translated material by standardizing the implementation method.

• Initialized and oversaw the UI and UX of a new insurance forms project.• Built the client user management portion of the insurance forms project.• Wrote style guides with reusable code snippets for other developers.

• Creating mockups and coding out new application features with high fidelity to the original mockup• Optimizing code to improve performance on user interfaces.• Closely worked with departments, executives, and customers to improve corporate software interfaces and online user interfaces• Worked on software utilized for corporate customer conventions.Selected Contributions of Note• A full rebuild of the account settings page, rendering the page 50% faster and greatly improving user friendliness.• Coded online customer interfaces to be 98% automatic language translatable.

Full-Stack Development Certification, Information Technology

Associate Of Arts (A.A.), Graphic Design