Jacob Hicks Email & Phone Number

• Developed and implemented scalable business operations combining consulting services and direct-to-consumer sales.• Created and documented standardized processes for agricultural training programs serving the Chicago market.• Built and maintain client database tracking consultation outcomes and measuring program success metrics.

• Direct end-to-end operations for 200+ live music events, managing venues, personnel, and budgets while maintaining consistent profitability• Implement scalable event management systems handling simultaneous projects across multiple venues.• Currently scaling operations to launch two recurring event series, including complete process documentation and SOP development.

• Led enterprise-wide litigation discovery projects, managing budgets and coordinating cross-functional teams to resolve claims valued at $10M+.• Developed and implemented standardized operating procedures that streamlined the discovery process across multiple concurrent cases.• Served as subject matter expert in court proceedings, demonstrating mastery of complex operational workflows.

• Managed portfolio of 50 concurrent litigation projects, implementing standardized processes that reduced operational costs by $250,000.• Designed and deployed new reporting systems to optimize resource allocation and track operational efficiency.• Led process improvement initiatives resulting in streamlined workflows and enhanced team productivity.

• Led global operations team of 140 attorneys across three international locations, implementing standardized workflows for GDPR compliance.• Developed cross-border operational procedures ensuring consistent service delivery while maintaining regulatory compliance.• Designed and executed operational response plan for critical data breach incident affecting clients with $100M+ in assets.• Created scalable training programs to maintain operational excellence across distributed teams.

• Spearheaded development of new business lines generating multimillion-dollar revenue through process optimization and workflow design.• Implemented enterprise-wide document management system reducing research time by 75% for major financial client.• Designed and deployed customized operational workflows for legal service providers, ensuring regulatory compliance while improving efficiency.• Led multiple concurrent consulting projects, managing timelines and deliverables across diverse client portfolio.

• Managed $15M product line development, coordinating with manufacturers and 250 retail locations across North America.• Redesigned departmental workflows resulting in 20% increase in operational efficiency (8 hours saved per employee weekly).• Optimized inventory management processes across retail network to improve stock positioning and reduce carrying costs.• Developed automated reporting systems to track sales performance and supply chain metrics.

• Scaled operations from single-person department to 15-person team across two shifts, supporting multiple retail locations and e-commerce.• Designed and implemented inventory management system optimizing stock levels across retail and e-commerce channels.• Created data-driven forecasting models to ensure optimal inventory placement and reduce stockouts.• Established KPIs and reporting systems to track operational performance and guide strategic decision-making.

• Developed and implemented standardized talent assessment processes to evaluate and onboard new artists.• Established and maintained contract management system for multiple artists, ensuring compliance and timely execution.• Built and operated network engagement protocols to maximize artist exposure and market penetration.

Greater Chicago Area, Il, Us

I was the head lab analyst for the salad dressing and mayonnaise division. I was responsible for the analyzation and approval of product and the calibration of both lab and manufacturing equipment. Key Achievements: Designed key aspects of the scientific equipment calibration program for the Champaign FacilityAnalyzed and released for sale over 100 million dollars worth of product annually.

I managed the analytical and microbiological lab; I refocused and streamlined the quality control program by writing to corporation's analytical procedures. I guaranteed the quality of product produced at the Champaign facility through the specialized scientific testing I implemented in the corporate manual.Key Achievements:Drafted a new corporate-wide analytical lab manual for ensuring the quality of the product produced.Successfully prepared the Champaign facility for a FDA inspection. Without the approval through this FDA inspection, the plant would have been closed down.

I was responsible for the analysis of over 150 raw chemicals and ingredients utilized in 100 different finished products. I tested completed products for manufacturing accuracy and the presence microbiological materials as well. I also acted as the lab manager during second shift and during weekend production and handled all aspects of chemical analysis and approval for 150 million dollars worth of product annually

J.D., Law

B.A., Film Theory

Associates, Science