Jacob Holk Pedersen Email & Phone Number

In my current role, I support the European senior leadership team with cross-functional projects in strategy, data management, market intelligence, and internal communication. I report directly to both Ballard's European President & CEO, and the Global VP of People & Culture. Key contributions include: - Facilitation and participation in senior leadership team meetings, ensuring efficient meetings and accurate meeting records and agendas - Coordination during strategic planning,… Show more In my current role, I support the European senior leadership team with cross-functional projects in strategy, data management, market intelligence, and internal communication. I report directly to both Ballard's European President & CEO, and the Global VP of People & Culture. Key contributions include: - Facilitation and participation in senior leadership team meetings, ensuring efficient meetings and accurate meeting records and agendas - Coordination during strategic planning, goal setting, and more. - Data processing and development of Power BI management dashboards - Project Manager on development and implementation of a new SharePoint intranet and employee communication platform, leading many stakeholders across the organization. - Leader of an European Environment & Sustainability Committee, playing a key role in ESG and carbon emission reductions - Project Manager in organizing the company’s annual Strategy Day, and facilitation of a fireside talk with the senior leadership team The job has significantly enhanced my stakeholder management, project management, leadership, interpersonal, slide writing/presentation and communication skills. I often communicate with large audiences within the organization, and I've expanded my responsibilities by supervising an intern and by working with confidential and sensitive information, demonstrating good judgment and discretion Show less

Denmark

Following my internship, I joined the Strategic Management Office as a student worker. In this role, I reported directly to the Global Strategy Director, and indirectly to the European CEO, supporting strategic initiatives and conducting market intelligence. Key contributions included:- Strategic initiative progress reporting and SteerCo meeting preparation- Development and coordination of a European goal hierarchy.- Conducting research on the European heavy-duty truck… Show more Following my internship, I joined the Strategic Management Office as a student worker. In this role, I reported directly to the Global Strategy Director, and indirectly to the European CEO, supporting strategic initiatives and conducting market intelligence. Key contributions included:- Strategic initiative progress reporting and SteerCo meeting preparation- Development and coordination of a European goal hierarchy.- Conducting research on the European heavy-duty truck market to gather market intelligence. This experience enhanced my competencies in strategic planning, project coordination, and market analysis skills, and provided me with valuable experience in collaboration with top-level executives. Show less

Denmark

I was thrilled to join Ballard and the team in powering the hydrogen society by delivering fuel cells for a sustainable planet 🌎 I had the opportunity to work in multiple areas of the business, including strategic management, marketing, and quality. Here's a snapshot of my experiences:- Explored growth prospects by conducting a market intelligence study on the small stationary/critical infrastructure market.- Worked on business plans and strategy development in collaboration with… Show more I was thrilled to join Ballard and the team in powering the hydrogen society by delivering fuel cells for a sustainable planet 🌎 I had the opportunity to work in multiple areas of the business, including strategic management, marketing, and quality. Here's a snapshot of my experiences:- Explored growth prospects by conducting a market intelligence study on the small stationary/critical infrastructure market.- Worked on business plans and strategy development in collaboration with the Strategic Management Office and McKinsey consultants.- Engaged in ISO 9001 and IATF surveillance audits.- Participated in internal and external audits, optimizing processes such as employee onboarding, incoming inspection, and safety checks - all contributing to quality improvements.- Contributed to ESG initiatives for ISO 14001 certification and identified areas where the organization could reduce emissions.The internship gave me a valuable opportunity to translate theory into practice. I developed skills in market intelligence and analysis, strategy development, quality assurance, audit procedures, ESG initiatives, and cross-functional collaboration in a professional setting. Show less

Region Nordjylland, Danmark

Alongside my studies, I worked as a student worker and was responsible for managing Telenor's social media accounts. I always strived to create memorable customer experiences with eye-level communication and a virtual smile. Additionally, my focus was to support Telenor's brand identity and message, as well as to keep track of the social media landscape and developments across platforms.In this job, I developed excellent communicative writing skills, acquired valuable skills in… Show more Alongside my studies, I worked as a student worker and was responsible for managing Telenor's social media accounts. I always strived to create memorable customer experiences with eye-level communication and a virtual smile. Additionally, my focus was to support Telenor's brand identity and message, as well as to keep track of the social media landscape and developments across platforms.In this job, I developed excellent communicative writing skills, acquired valuable skills in representing a large company in a public setting and engaged with various stakeholders within Telenor - including the press, marketing, and communication departments on a regular basis. Show less

Aalborg, Nordjylland

In the role as Key Account Consultant, I specialized in serving Telenor's largest enterprise customers. My primary responsibilities included addressing inquiries related to subscriptions, invoices, technical issues, and hardware purchases. I prioritized building strong customer relationships, gaining a deep understanding of their unique needs, and delivering exceptional service. This role provided me with in-depth expertise in enterprise telecom solutions, covering mobile, broadband… Show more In the role as Key Account Consultant, I specialized in serving Telenor's largest enterprise customers. My primary responsibilities included addressing inquiries related to subscriptions, invoices, technical issues, and hardware purchases. I prioritized building strong customer relationships, gaining a deep understanding of their unique needs, and delivering exceptional service. This role provided me with in-depth expertise in enterprise telecom solutions, covering mobile, broadband, landline, IoT, and more. Additionally, I honed my communication skills by engaging with key stakeholders, including directors, IT administrators, contract managers, and accountants within prominent Danish enterprises. Show less

Aalborg, Nordjylland

After just a few months in B2C, I transitioned to B2B. Here, I worked as a customer service advisor for small businesses (SMEs), providing both telephone and written support. The inquiries varied greatly from changes to subscriptions, invoice questions, technical issues, complaints, and more. It was also my responsibility to retain clients, manage licenses of value added services, rewrite contracts, and optimize their solutions.

Aalborg, Nordjylland

Through this job, I gained valuable experience in telecommunications and customer service. In the B2C department, I provided inbound customer service and after-sales support to Telenor's private customers. This role enabled me to enhance my conflict management and problem resolution skills while engaging with a diverse customer base. I developed a strong sense of customer empathy, improved my communication and people skills, and became proficient in addressing customer inquiries and issues.

Aars, Nordjylland

During my high school years, I held a part-time position at a local supermarket. Initially responsible for replenishing goods and maintaining store presentation, I took on additional duties at the age of 18. This included overseeing the cashier area, which encompassed the bakery and kiosk, and managing day-to-day operations. In this role, I also supervised fellow employees during my shifts to ensure a positive shopping experience for customers. This experience allowed me to develop… Show more During my high school years, I held a part-time position at a local supermarket. Initially responsible for replenishing goods and maintaining store presentation, I took on additional duties at the age of 18. This included overseeing the cashier area, which encompassed the bakery and kiosk, and managing day-to-day operations. In this role, I also supervised fellow employees during my shifts to ensure a positive shopping experience for customers. This experience allowed me to develop leadership skills, understand the significance of adhering to established processes, and engage directly with customers, enhancing my customer service skills. Show less

Støvring, Nordjylland

At Hjallerup Maskinforretning (now named Brdr. Thorsen), I gained my first work experience as a Youth Worker in an agricultural machine center and full-line Massey Ferguson dealer. In this role, I honed my craftsmanship skills by repairing and polishing agricultural machinery to enhance its appearance for sale. Additionally, I was responsible for maintaining a clean workshop and keeping the surrounding lawn neat. This job gave me valuable exposure to the industrial and agricultural… Show more At Hjallerup Maskinforretning (now named Brdr. Thorsen), I gained my first work experience as a Youth Worker in an agricultural machine center and full-line Massey Ferguson dealer. In this role, I honed my craftsmanship skills by repairing and polishing agricultural machinery to enhance its appearance for sale. Additionally, I was responsible for maintaining a clean workshop and keeping the surrounding lawn neat. This job gave me valuable exposure to the industrial and agricultural machinery sector and helped me develop a strong work ethic at a young age. Show less

Bsc In Export And Technology Management

With the cross-skilled knowledge I have gained doing the study, I can collaborate across divisions and contribute to the creation.

The Higher Commercial Examination (Hhx), Marketing & Internationcal Economics

Fields of study: sales and marketing in the national and international market and the topics were, for example, corporate strategy.