Jacob Lee Email and Phone Number

• Secured strategic partnerships by signing over 10 MOUs with local and international partners, expanding resources and creating new opportunities for student career advancement.• Led the planning and execution of 30+ career development programs, workshops, and networking events, driving student engagement and professional growth.• Enhanced employer relations by facilitating key partnerships with local and international employers, significantly increasing internship and job placement opportunities for students.• Developed and maintained an extensive resource center, curating up-to-date information on industry trends, career paths, and employment opportunities to support student success.• Fostered alumni connections through targeted events and mentorship programs, bridging connections between current students and industry professionals.• Integrated career development activities into the curriculum by collaborating with academic departments, aligning educational objectives with industry demands.• Generated comprehensive reports on student interactions, program outcomes, and partnership successes, driving continuous improvement and informed decision-making.

∙ Led all efforts related to management, including project initiating and strategic planning, resulting in improved services and policies and procedures at the center.∙ Provided support and oversight to Center Administrative Assistant, Therapist Success Team, Human ∙ Resources, Therapists, and all other general internal and external partners.∙ Provided strategic planning to simplify and upgrade the current client intake process, allowing for faster client registration and therapist matching.∙ Oversaw the current process and system, implementing improved solutions by collecting and reflecting on clients' and therapists' feedback.∙ Oversaw projects to help both Sinsa and Pyeongtaek branches prepare for a merging work environment.∙ Worked closely with teams to enhance current protocols and plan for new protocols flexibly to meet the growth of the center.∙ Responsible for managing Client International Insurance, High-Risk Clients Inquiry, Client Termination Protocol, handling Parents/Legal Guardian, and Psychological Evaluation.∙ Achieved highest client recurring session records of the center in March 2022.

∙ Managed all incoming clients for both Sinsa and Pyeongtaek Centers, ensuring timely and efficient scheduling and intake processes.∙ Successfully maintained client global insurance health benefits and coverage, providing clients with accurate and up-to-date information.∙ Oversaw client experience from the first point of contact to the first session, implementing strategies to improve customer relationship management (CRM).∙ Identified clients' service needs and triaged to appropriate therapists, ensuring clients received tailored and effective care.∙ Developed an improved system to educate clients on signing up for the online EHR platform (TheraNest), resulting in increased adoption and efficiency.∙ Effectively assisted in improving client experience by tracking outcomes quantitatively, contributing to the overall success of the organization.

∙ Managed and maintained all product-related inventories, including overseeing raw material shipping, quality assurance, packaging, and deliveries, ensuring timely and cost-effective processes.∙ Handled all customer-related inquiries, including planning and executing response strategies for customer satisfaction/dissatisfaction, conducting focus groups and target marketing, interviewing customers, negotiating prices, and managing compensation.∙ Built and managed channels to develop pipelines for external investors and partnerships, establishing key relationships to support company growth and expansion.∙ Led engagement with local industries for Research & Development, identifying opportunities for product improvement and finding distributors for competitive prices.∙ Hosted an online 3D printing competition event to enhance customer satisfaction and promote the company within different local communities, resulting in increased brand awareness and customer loyalty.∙ Led social media channels (Facebook, Instagram, DCinside) to promote and sell the company's uniqueness, products, and events, resulting in increased engagement and sales.

∙ Assisted in the planning process for the hospital's new Electroconvulsive Therapy opening, including conducting research and providing support for the project team.∙ Prepared presentations and reports for external visitors to the hospital, highlighting the organization's services and achievements.∙ Conducted research on hospital-related topics, gathering information for reports and presentations to be used by management and planning department.∙ Supported the preparation of presentations for potential branch expansion in Indonesia, including market analysis, and competitive research.∙ Contributed to the management and updating of the hospital's social media accounts, including drafting and scheduling posts and responding to comments and inquiries.

Intern at Resource Center∙ In charge of hosting the Graduation for a hundred students and their families∙ a weekly mentorship program for the students ∙ advocating & promoting the center within and outside the campus

Student Representative for the Social Work program.∙ representing the interest of student members of the Association. ∙ listen & communicate the views of all the students, and to staff to bring about positive changes ∙ communicate the outcomes of any changes/feedback back to staff and students. ∙ Help to host "The 12th Child Welfare Forum" in Korea

∙Translated subtitles for TV channels, shows, and posters to ensure accurate and culturally appropriate translations.∙Edited and re-wrote documents and slides for conferences and meetings to ensure clear and concise messaging.∙Provided proofreading services to ensure accuracy and consistency of translated content.

∙ Facilitated communication between foreign patients and Korean medical professionals by providing translation services for medical information and documents from Korean to English∙ Coordinated with Intensive Care Unit nurses to respond to emergency cases, ensuring prompt and effective care for patients∙ Conducted research on international healthcare policies and presented findings to department staff, contributing to the development of new strategies for improving patient care∙ Developed and implemented a training program for new interns, streamlining the onboarding process and increasing overall productivity of the department