J. Jacob Jones, Csm® Email & Phone Number

Greater Sacramento

• Coordinate and assign work projects, including the conversion of new computer hardware and software.
• Evaluate and analyze expanding or enhanced computer operations, making recommendations for improvement and upgrades to hardware and software to effectively manage workload and system requirements.
• Provide technical support to identify, investigate, and resolve complex computer software and hardware problems, exceeding the expertise of Technical Support Representatives.
• Apply extensive knowledge of computer software, hardware, and procedures to effectively solve problems and ensure seamless operations.
• Collaborate with cross-functional teams to research and resolve technical issues, fostering a cohesive and efficient work environment.
• Collaborate with programmers to accurately explain errors and recommend modifications to computer programs, ensuring optimal performance.

Greater Sacramento

• Provide comprehensive analysis and project coordination support to multiple departments within an agile/waterfall blended environment.
• Demonstrate expertise in conducting UI/UX testing for new web portal design enhancements, ensuring optimal user experience.
• Collaborate closely with various departments, including workers' compensation, risk management, and claims management, to facilitate seamless project execution.
• Utilize exceptional CSM skills to effectively schedule daily project assignments and coach team members to deliver their best work while adhering to established processes.
• Conduct thorough quality assurance reviews of assigned work to maintain high standards of accuracy and excellence.
• Take on the responsibility of training new cross-team members on BETA internal systems and business process documentation, ensuring a smooth onboarding process.

Granite Bay, California, United States

Chico, California

• Gathered and interpreted data from diverse sources, including electronic health records, billing claims, cost reports, and patient satisfaction surveys, to drive improvements in care quality, cost reduction, and.
• Ensured timely and effective fulfillment of all incoming communications from UHC customers, demonstrating a strong commitment to customer satisfaction.
• Conducted daily triage of online medical insurance request tickets from UHC customers, prioritizing and addressing them promptly and accurately.
• Generated internal analysis reports for management, providing insights into the operational impact of customer data and facilitating informed decision-making.
• Maintained the CRM system by delivering prompt and accurate service, fostering customer loyalty and retention.
• Collaborated with various internal departments, providing customer analytics data to support the resolution of customer requests and improve overall customer satisfaction.

Sacramento, California

• Analyzed sensitive data, including medical records, workers' compensation claims, and retirement funds, for VIP accounts such as Maximus, Logan Group Securities, and Brandenburger & Davis.
• Coordinated the digitization of numerous highly secure files, ensuring proper data storage and implementing efficient database systems to detect and rectify any deficiencies.
• Assessed the reliability and efficiency of internal database systems, streamlining processes to enhance data accuracy and accessibility.
• Validated the quality of incoming data, diligently identifying and eliminating irrelevant or unusable information to maintain data integrity and optimize analysis outcomes.

Certification, Computer Science

Certification, Medical And Legal Transcription