Jacob John Email & Phone Number

Adelaide, Sa, Au

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

I currently serve as a Service Officer at the Australian Government Department of Employment and Workplace Relations. My role involves conducting daily phone surveys with jobseekers while maintaining professionalism. I excel in navigating online systems for accurate data entry and provide essential ad-hoc administrative support to enhance team efficiency. This role has honed my communication and data management skills, reinforcing my commitment to exceptional service in a dynamic hybrid work environment.

My internship at Health & Life was a transformative journey, offering hands-on experience in a national accounting firm, exposure to professional accounting software like Xero, and a real-world application of concepts learned at university. The outcomes included enhanced project and team management skills, business analysis, financial reporting expertise, taxation knowledge, and a comprehensive understanding of business development and time management in a professional setting.

Adelaide, South Australia, Australia

In my role as a Member Service Consultant at People's Choice Credit Union, I assisted up to 50 members daily, providing a friendly, efficient, and knowledgeable service. I maintained confidentiality while processing member transactions and educated members on various products, services, and digital options.

Adelaide, South Australia, Australia

During my time as a Customer Assist Consultant at Smartgroup, I delivered a first-touch customer resolution experience through handling inbound calls and emails. I consistently achieved monthly team goals and targets, focusing on call handle time, compliance evaluation, customer satisfaction, and first call resolution rate. I built strong relationships with customers and identified opportunities to promote products and services.

Adelaide, South Australia, Australia

At Westpac, as a Customer Assist Consultant in the Financial Hardship and Debt Collections Team, I provided support and educated customers on banking and technical inquiries, account maintenance, and financial solutions. I demonstrated empathy and care towards customers in sensitive situations, assessed financial positions, and provided appropriate debt management and hardship solutions.