Transport and Infrastructure

Sydney Dental Hospital and Oral Health Services- Managed and lead front desk operations in varying departments, ensuring a welcoming and efficient environment for patients and visitors.- Coordinated appointment scheduling and patient registration, optimising the workflow and enhancing patient experience.- Handled phone and email inquiries, providing timely and accurate information regarding dental services and patient care.- Maintained accurate patient records and confidential information, adhering to hospital policies and data protection regulations.- Assisted in various administrative tasks including filing, data entry, and report preparation, contributing to the smooth operation of the hospital's administrative functions.- Collaborated with healthcare professionals and colleagues to ensure seamless patient care and administrative support.- Communicated effectively with various staff members, including staff outside administrative team, to efficiently escalate relevant queries/issues.

Kumon Institute of Education- Led the mathematics department at Kumon Institute, overseeing the curriculum development and instructional strategies to enhance student learning.- Provided personalised instruction and mentorship to students of various ages and skill levels, fostering a deep understanding of mathematical concepts through recording student progression.- Reporting and communicating to head instructor and parents regarding students' progression and suggesting/implementing new and specific methods to improve students' learning through tailored strategies.- Conducted regular assessments and progress tracking, providing feedback to students and parents, and adapting teaching methods to meet individual needs.- Developed and implemented innovative teaching techniques and materials, significantly improving student engagement and academic performance.- As a senior staff member, assisting the head instructor in the overall operational needs of the centre by making sure all students are completing classwork on time before the centre closes and aiding in packing up the centre.- Ability to adapt and function in a multidisciplinary setting by helping out students in other subjects.