Jacob Kerr Email & Phone Number

Volcano, Hi, Us

As the owner and lead consultant of my private consulting firm, I am passionate about continually expanding my knowledge and leveraging the power of AI and machine learning for the benefit of my clients. I specialize in providing business development, business analytics, and efficiency-finding solutions. My services are designed to help organizations optimize their operational workflow by implementing cutting-edge technologies and techniques. Offering a wide range of specialized solutions, I tailor my services to address the unique business goals and challenges of each client. It is a privilege to collaborate with several promising businesses, playing an integral role in their journey toward growth and enhanced efficiency.• Artificial Intelligence Implementation: Advised clients on strategies for integrating artificial intelligence into their business practices, streamlining processes and optimizing workflows for improved efficiency and cost-effectiveness.• AI-Driven Business Analytics: Utilized AI tools to provide predictive analysis and forecasting, helping businesses anticipate market trends, make data-driven decisions, and steer strategic planning.• Workflow Improvements: Aided businesses in improving their workflows, finding inefficiencies and recommending solutions to increase performance and productivity.• Deltek Vision Customization: Offered exclusive services in customizing Deltek Vision, a project-based solution for professional services firms, to match specific business requirements.• Microsoft SQL-Based Report Building: Assisted businesses in building detailed and efficient reports using Microsoft SQL, enhancing decision-making processes.• Cryptocurrency Consulting: Provided expert advice on the nuances of cryptocurrency, equipping businesses with the knowledge to maneuver confidently in the digital currency landscape.

Tampa, Florida, Us

As CTO at SPIN Companies, I foster innovation by implementing AI and data-driven decisions throughout the business. I manage extensive web asset rewrites and seamlessly execute system migrations. My leadership of a diverse virtual team enhances our operations, boosting profits and lead generation efficiency. Focused on mentoring and team-building, I empower employees to excel in their skillsets and transform our organization collectively.• Improved warm lead generation by 20% with AI-driven modernization, rewriting web assets, and developing cold-calling scripts integrated with text messages.• Built CRM systems (Bitrix24, Salesforce) through data collection, cleaning, and qualifying processes, tripling average profit on new properties.• Developed county clerk data scraping software, Zillow Zestimate capturing tool, and workflows built around Google Sheets and Excel Power Query.• Managed a team of 11 virtual assistants to clean and skip trace potential property owners and relatives using Excel, PowerQuery, IDI, Delvepoint, Whitepages, and BeenVerified.• Streamlined workflows and reporting with migration from Google Sheets and QuickBooks to Deltek Vision for property management.• Implemented Infusionsoft CRM/eCommerce for a custom meal company and SPIN Reality, a low-cost brokerage enterprise.• Advanced cryptocurrency venture with 160 GPUs, day-to-day coin selection, value tracking, and multiple master node building.• Facilitated the ownership transition of a retail doughnut restaurant, handling digital/physical assets and upgrading phone/security systems.• Created a pre-foreclosure lead generation division with data acquisition systems and extensive reporting to track performance across various metrics.• Emphasized data-driven decision-making, utilizing BI tools such as Tableau, CRM Analytics, SSRS, and BIDS for insightful reporting.

A prestigious homebuilder specializing in custom estate homes, operating in the eastern Long Island area of New York (the Hamptons). Established in 1978, HLXH has become a nationally recognized and award-winning luxury homebuilder renowned for crafting exceptional residences.• Served as the Chief Information Officer (CIO) for a public, microcap luxury homebuilder, spearheading the company's digital transformation and technology adoption.• Implemented a comprehensive network modernization initiative, replacing outdated workstations, adding two new servers, and upgrading the network infrastructure to a high-speed gigabit network.• Devised, installed, and configured a robust disaster recovery program to minimize downtime and data loss in case of unforeseen events, ensuring business continuity and resilience.• Managed and maintained all the company's web properties, successfully overseeing the rebranding and design of the main Telemark Inc. website (telemarkinc.com). Additionally, created and launched websites for HLXHomes.com, hamptonsgreenalliance.org, hgahouse.com, hhpg.org, as well as various other sites for smaller projects, broadening the company's online presence and reach.• Transformed the company's email infrastructure by initially implementing an in-house Exchange server and later migrating the system to a cloud-based Exchange hosting solution for greater flexibility and efficiency.

Us

• Offered attentive troubleshooting and high-level technical support for residential customers of Everest Connections, enhancing customers' user experience and promoting brand loyalty.• Supported customers over phone channels, specifically handling hybrid fiber-coax products, aiding user experience and reducing customer frustration.• Engaged directly with the user base, tackling complex issues and answering technical queries to ensure a high level of customer satisfaction and credibility, ensuring smooth service operations.• Handled and mitigated acceptable use violation cases and other distinguished issues by enforcing company policies and deploying effective problem-solving methods.• Participated actively in the hiring and onboarding process of new staff—playing a fundamental role in forming and training a competent and efficient technical support team.

East Hampton, New York, Us

• Develop and manage media equipment inventory, including cameras, microphones, projectors, and audiovisual systems, ensuring they are well-maintained and readily available for usage.• Coordinate with teachers and other staff to understand the school's media equipment needs for lessons, presentations, assemblies, and other events.• Train staff and students on how to properly use and handle media equipment, educating them on correct setup, function, safety, and basic troubleshooting.• Oversee the scheduling and loaning of media equipment to teachers and students, ensuring equipment is properly checked out and returned.• Conduct regular inspections and maintenance on all media equipment to ensure optimal performance and lifespan.• Resolve any technical issues related to the media equipment, serving as the key contact for troubleshooting and support in regards to the school's media equipment.• Implement security measures to prevent equipment loss and damage, including lock mechanisms and tracking software.• Document the usage and condition of each piece of equipment for inventory management and auditing purposes.• Develop and enforce policies and protocols regarding media equipment use, creating a respectful and responsible equipment-use culture within the school.• Coordinate with the school's IT and A/V teams to ensure seamless integration of media equipment across the school's network infrastructure.

• Design, implement, and maintain network infrastructure for the custom home builder's office and construction sites, ensuring reliable and secure connectivity.• Configure and manage routers, switches, firewalls, and other networking equipment to provide seamless and secure communication between various devices and locations.• Monitor network performance regularly, identifying potential issues and optimizing connectivity to prevent downtime or interruptions in operations.• Establish and enforce network security policies and protocols to protect sensitive company data and minimize the risk of cyber threats.• Troubleshoot and resolve network-related issues for both office staff and field employees, providing timely and efficient support.• Collaborate with IT vendors, suppliers, and service providers to ensure the proper functioning and maintenance of network hardware and software.• Maintain up-to-date documentation of network topology, configuration, and equipment inventory for reference and troubleshooting purposes.• Stay current with the latest trends and advancements in networking and smart home technology, integrating new solutions and approaches to enhance the company's overall network infrastructure and capabilities.

• Provide prompt and efficient IT support to customers, answering inquiries and solving hardware and software problems.• Perform diagnostic tests and troubleshooting procedures to identify and resolve computer problems.• Install and upgrade computer software and hardware, ensuring top-notch performance for each customer's needs.• Maintain a comprehensive knowledge of the latest trends and advancements in technology to provide up-to-date advice and recommendations to customers.• Perform data backups and recovery tasks to secure customers' information.• Communicate effectively and patiently with customers, explaining complex IT issues in easy-to-understand language.• Train and mentor junior staff, sharing knowledge of computer systems, software, and effective troubleshooting methods.• Coordinate with suppliers and manage inventory, ensuring all needed parts and software are properly stocked.• Maintain, adjust, and repair computer equipment to guarantee they are in working condition for customer demonstrations and uses.• Manage customer orders, including custom-built computers, ensuring deadlines are met and quality standards are upheld.• Provide excellent customer service, identifying customer needs, answering their questions, and offering timely solutions.• Advocate for and educate customers on computer maintenance practices and safety to help prolong the lifespan of their devices.

• Provide IT support to fellow students, resolving their IT-related queries, including software and hardware problems, and network connectivity issues, and guiding them in using university IT resources.• Contribute to the setup, maintenance, and management of university computer labs to ensure an efficient and conducive learning environment.• Organize and conduct training sessions for students and student assistants on how to use various university-specific software and IT tools to promote campus-wide digital literacy.• Assist in important IT projects under the guidance of senior IT staff, such as system upgrades, and hardware rollouts.• Play a key role in training new student assistants, sharing knowledge, and assisting them in their roles, fostering a collaborative and supportive team environment.

Associate Of Applied Business, Business Management Entrepreneurship Focus

Security

Marine Biology And Biological Oceanography