* Created and leveraged client relationships to expand business opportunity within key accounts.* Defined and implemented sales tactics to drive in-bound and out-bound
sales lead’s and convert business where opportunities match our value proposition.* Created and executed an account strategy plan setting goals and formulating outreach plans.* Built strategies for cross-sell opportunities throughout our retail and e-commerce platforms* Attended trade shows/conventions to build relationships with vendors and distributors. * Helped create an internal program to measure the customer service experience throughout various sales channel.

* Oversee the daily operations of various projects using agile methodologies.* Communicate the goals and visions of the team to the executive team.* Ensure all projects are completed under budget and on time.* Managed Bug Bounty program through HackerOne and worked issues to resolution.* Maintained and Monitored Cisco Meraki and Sonic Firewall as well as Amazon Web Services* Setup and Configuration of Web Application Firewall rules and CDN (KeyCDN/MaxCDN)* Patched Internal and External Servers in our facilities* Developed custom scripts using PHP, Ruby, etc* Installed Networking, Routers, Switches, VoIP* Performed PCI scans and completed SAQ forms.

* Maintaining a large amount of servers* Handling a variety of server related issues* Replying to Level 1-3 support tickets in shift hours* Be on call 24/7/365 for server related issues* Respond to and investigate abuse issues (spam/phishing)* Experience in troubleshooting Scripts, Media Servers, misconfiguration issues* Experience with Ruby on Rails, CloudLinux, SolusVM* Virtualization experience, specifically with deploying and managing OpenVZ* High level of experience with cPanel/WHM and providing support to the clients using it* High level of experience with all of cPanel's sub-systems, including Apache, BIND, MySQL, PHP, Exim, Courier* Experience with a broad set of web hosting topics and popular open source software (Wordpress, Drupal, phpBB, etc.)* Understanding of sales and able to handle tickets that involve both support and sales pitches

Manage the IGSoBe Datacenter, Manage the Whole Sales and Support team and make sure everything is flowing smoothly as possible, train new sales and support employees, write up finance sheets and progress sheets weekly and have meetings with the COO to discuss future changes etc.

In charge of the Technical Operations department, respond to Level 1 - 3 technical support, billing, abuse tickets as well as via phone, email and our forum/blog. Various tasks related to system administration.