Jacob Kiag Email & Phone Number

Chubb Insurance Australia Limited, VictoriaEmployment was full time and duties include;• Underwriting multiple lines of business, inclusive of Industrial Special Risk, Strata, and Plant & Equipment • Actively assists manager in providing input on underwriting results, competitor analysis, and the ever-changing market environment• Maintains ongoing awareness of claim activity to ensure policies have been adequately funded • Evaluates risks and exposures while providing recommendations for acceptance or declination for annual renewals• Providing constant training and support to Property Underwriters within the NUC in an effort to further assist in career development within the team• Concentrating on achieving and maintaining key financial metrics, specifically relating to retention and rate• Develop and manage both internal and external stakeholder expectations through honest and transparent communication• Prepare account reviews with management in an effort to increase knowledge of risk, industry, and Chubb’s products and capabilities• Collaborate with other lines of business to ensure all parties involved reach mutually beneficial results

Melbourne, Victoria, Australia

Chubb Insurance Australia Limited, Victoria, Australia, March 2020 – 2021 AprilEmployment was full time and duties include;• Developed strong rapport with a variety of both internal and external stakeholders while maintaining utmost professionalism• Responsible for helping create, implement and rectify an Australia wide express quoting process for the P&E product line. My colleague and I took control of the referring, quoting and correspondence with brokers on approximately 70% of the Australian book of business. This has led to the P&E product line maintaining a 93% account retention, a 94.5% GWP retention, and a 5% overall growth rate.• Demonstrated a strong sense of reliability, vigorous work ethic, and resourcefulness that in turn has allowed me to continuously reach quota targets well before provided deadlines• Called on broker’s to deliver and explain policy specifics, analyze current coverages, and suggest additions or changes in a clear and professional manner. • Provided ongoing training and coaching to NUC Services colleagues in an effort to further explain P&E Express and Standard issuance, as well as the daily queries that are received via brokers and underwriters.

Orlando, Florida

• Responsible for generating rental, lease and used vehicle sales leads• Reconciled all customer concerns, disputes and issues in order to maintain the ongoing relationships while also growing the current customer base • Developed and implemented strategies necessary to improve the overall sales performance in order to achieve set KPI’s• Operated and organized multiple locations to alleviate current issues • Trained and oversaw new employees to comply with company standards and policies• Scheduled the delivery/pick up of more than 350 company assets at the customer’s request• Maintained the overall safety and integrity of trucks, tractors and trailers to Ryder’s compliance standards• Accomplished being a part of the top 10 rental counters in the United States based on Customer Satisfaction Index Surveys and productivity levels• Performed “On-Call” representation for all after-hour emergency needs and requests

Orlando, Florida Area

• Directed a 20-person sales team, which lead to record sales of $35,000 in one day• Responsible for company assets including: over $200,000 of inventory; up to $35,000 in cash; and a refrigeration trailer• Developed an efficient method of managing product inventory levels by utilizing current sales metrics, which resulted in above projected sales revenue • Scheduled and coordinated pick-up/delivery of over 5,000 products• Maximized sales potential & created an optimal work environment by managing client and vendor relationships• Developed a strategic inventory management system, which minimized product loss & increased the accuracy of inventory counts• Recruited and trained new employees to company standards• Determined company benchmarks using relevant statistics and sales figures

Tampa/St. Petersburg, Florida Area

• Yielded quick reaction and decision-making skills in a fast-paced environment• Ensured matches were conducted safely, by overseeing players, coaches and parents• Responsible for documenting and submitting match facts