Jacob Knopp Email & Phone Number

I am a Senior System Administrator, I have worked in the industry for a total of seven years. I specialize in Managed IT Services and have experience managing local and cloud IT systems for a broad range of industry sectors. Industrial, Medical, Manufacturing, Financial, Legal, Property management/Real estate including Multi-Family Property, etc.My short but broad explanation of my detailed experience in the IT Field includes specializing in Cybersecurity, Incident Response, Network management, Windows server (2003-2022), Virtualization (VMWare & Hyper-V), Cloud management (Azure/AWS), Backup & Disaster Recovery, Firewall, VoIP, Email Security Training, MS Exchange on-premises, CRM, Office 365/Google Workspace management, Managed IT Services internal tools implementation/management (Ticketing, RMM, MDM, Asset tracking, Documentation, Automation).I have worked with and implemented a broad range of internal IT tools, I have experience with these “Ticketing/RMM” tools: Kaseya BMS/VSA, ConnectWise Manage/ConnectWise RMM, Atera, Synchro MSP, Ninja RMM.My other responsibilities included: Project Management, Help Desk Manager, Sales (Prospective customers Discovery and converting leads to customers), Pricing/Packaging, Upselling, vCIO.I had a broad range of responsibilities including (but not limited to), Help Desk Management, Maintaining/Modernizing IT Systems, Analyzing IT Systems for inefficiencies/Security issues and providing solutions, IT Systems Implementation, Project Management (Quoting, Estimates, Execution), Deploying Automation, Cloud migration, Local/Cloud IT Systems security Hardening, Managing our internal tools including evaluation of new technologies for enhancing capabilities, Tier-3 Escalations, Security Incident Response, Creating & Documenting SOP’s to ensure our technical staff are following standard procedures and being efficient, Customer relationship management (Including processing customer feedback and resolution), Taking on sales responsibilities where I processed incoming prospects with the goal and discretion to convert them to customers.

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  Information Technology Specialist

  Progressive It Services

  Jul 2017 - Present

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  Alvin Community College

  Network And System Administration/Administrator