Jacob Krayenhoff Van De Leur Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Vancouver, Canada Area

Freelance DesignerI work on products at all stages- User Research, generating user flows and personas- Wireframing, MVP's & high fidelity prototypes- UI (user interface), style guides, gut tests, typography - Current website auditsLets set up a call and discuss your idea!

Vancouver

Project based applied learning focused on:+ Human-Centric design to identify real human needs, and leverage those insights to guide the design and testing processes.+ Research methods and approaches to understanding and deconstruct the expectations of users & clients+ Usability testing to optimize designs to create more effective experiences.+ Create mid to high fidelity prototypes using Sketch and make interactive prototypes with InVision+ Use Google’s Material Design and iOS Human Interface Guidelines to design mobile applications Master how to design responsive layouts, touch interactions and input techniques.Case Studieshttps://medium.com/@jacob.kvdl/bike-locker-a-ux-case-study-77f0c1b43b97https://medium.com/@jacob.kvdl/flying-high-bakery-case-study-a7610569ddd8

Vancouver, Canada Area

+ Supervised, scheduled and provided support for over 40 full and part-time tour guides and drivers. + On call for 24/7 for on the road and passenger emergencies with a focus on creative thinking and problem solving+ Orchestrated bus departures, crowd control, and passenger check in while maintaining high level of customer service + Identified opportunities to increase operational efficiencies and guest experience by monitoring and actioning feedback and guide reports + Developed standard operating procedures for all aspects of the operations team. + Oversaw hiring, training, and on-boarding of new tour guides and drivers. + Organized events and parties to develop team cohesion and dynamics.+ Demonstrated commitment to ensuring company and partner suppliers policies and procedures were being adhered to+ Logistical management for coach bookings, ferry reservations, itineraries and passenger lists

Vancouver, Canada Area

+ Without a script, answered incoming customer calls, emails & live chat regarding warranty claims, billing issues, product specifications and general client questions+ Updated customer and product information database during and after each client interaction+ Led cross-functional team to develop and implement global customer satisfaction survey executing Net Promoter Score and direct client relationships+ Learned & integrated SalesForce Desk, LiveChat, Shopify, Elastic Path, Excel and Survey Monkey

Europe

+ Managed tours, ranging from three to thirty six days, through over 25 countries+ Consistently exceeded passenger expectations by going above and beyond, achieving a Grade A feedback level and repeat bookings+ Delivered the “trip of a lifetime” for several hundred passengers from different cultures, personalities, language backgrounds, and ages+ Effectively communicated between suppliers, passengers, on-road crews, and head office to ensure smooth operations+ Quickly able to manage crisis' and problem solve unforeseen circumstances, such as injuries or emergencies+ Successfully managed accounts of several thousand euro, adhering to a budget+ Learnt and relayed information on each destination in interesting and creative ways

Canada

+ Planned and organized the day to day operations of tours across North America+ Varied specifics of tours for a variety of operators including Intrepid Travel, Trek America, and Grand American Adventures+ Drove clients for the duration of tour while being responsible for safety, finance accounts, organizing local excursions and maintenance of vehicle+ Provided informative talks about culture, geography and history+ Developed and established relationships with local guides and vendors

Vancouver Island

+ Became the spokesperson for selected brands and products + Built key relationships with stores and managers in multiple locations, and offered product knowledge and samples to target consumers+ Promoted brands by seizing every opportunity to engage consumers and connect them to the brand or product experience

Across Canada

+ Managed and provided leadership for a national motivational team+ Liaised with educational professionals to coordinate team’s extensive tour schedule + Orchestrated three hundred performances without missing a single booking despite bus breakdowns and equipment failures+ Spearheaded public speaking engagements and social justice workshops for over to over 50,000 students and staff+ Demonstrated effective conflict management and workload management skills+ Supervised the set-up and tear down of complex audio-visual systems+ Drove tour busses across the country and performed safety checks on vehicles and equipment

Diploma, Ux Designer Professional

Bachelor Of Arts (B.A.), Youth Leadership, Summa Cum Laude