Jacob Laduke Email & Phone Number

Greater Seattle Area

Auburn, Washington, United States

Co-Host for the weekly talk radio show Alley Kat Chat on 89.9FM KGRG. Responsible for guest booking, social media & online interaction with fans during the show.

Bothell, Wa

System/Server Administrator for Windows environment (currently Windows 7/10 & Server 2012 R2) servicing 50 users in both fixed and mobile platformsMobile device lead (Apple iPhone & iPad), maintaining inventory and life cycle for $50k of devices, as well as user support & trainingSpecial Event team leader providing emergency communications support to Federal officials during high profile events. "Exceeded expectations" on all customer satisfaction surveys for events ledMERS Coordinator for Disaster deployment team. Interfaced directly with Senior Leadership for time critical support requests. Regularly coordinated $3M or more in communications assets & upwards of 5 personnel per disasterSupported multiple A/V technologies (Cisco, Tandberg, Polycom, etc) in multiple situations (mobile, fixed site, & contingency operations during disaster/special event situations)Attained MERS Coordinator qualification in nine months, over three years ahead of scheduleResponsible for the implementation of multiple mobile broadband "flyaway kits" to provide rapid initial communications in a disaster. Reduced wait times for data service to zero, allowing recovery centers to open before local telecom service installationDesigned and implemented pre-positioned communications packages for rapid response to disasters in remote locations in the Pacific. Greatly reduced both logistical costs & wait times for serviceCoach/Evaluator for MERS Specialist & MERS Coordinator specialties, evaluated tasks and competency of 12 personnelCradlePoint Certified Network Associate (CPCNA) & Certified Network Professional (CPCNP) Federal Acquisition for Contracting Officer’s Representatives Level II Certification (FAC-COR Level II)

Nellis Afb, Nv

System/Server Administrator for the Combined Air Operations and Space Center – Nellis, serviced 100+ classified desktops for military exercisesResponsible for building TBMCS Suite servers with both Windows and Solaris OS for use during military exercises and maritime operations

Farmington Hills, Mi

Tier 1 Server Helpdesk Technician supporting Defense Logistics Agency servers Monitored HP Open View Service Desk for new tickets and resolved tickets as they were assigned Assisted Tier 2 technicians with troubleshooting issues resulting from unexpected outages/restarts.

Selfridge Angb, Mi

Second Tier network/system support for 100,000+ remote users throughout the Northeast & MidwestPerformed installation and configuration of Windows 2000/XP Operating Systems on desktop and laptop computersTroubleshot VPN/Remote Access issues in person and via telephoneTroubleshot and repaired network & stand-alone printers in person, via remote desktop and via telephoneMonitored Remedy Action Request queue for all of Northeast United States NMCI facilitiesMobile device technician (Blackberry), troubleshot and resolved numerous issues to include OS reinstalls

Fairchild Afb, Wa

Responsible for training of subordinate personnel on troubleshooting and repairing network and systems equipmentInstalled and configured network applications for users across the installation Tested and vetted new applications on network resources for compatibilityLead Blackberry wireless device technician for all users on the installationLead technician for 24/7 on-call VIP support team supporting executive level usersHelpdesk shift lead, managing 2-3 technicians each shift Installed, configured and troubleshot Windows 2000/2003 Servers Installed, configured and troubleshot Windows NT 4.0/2000/XP Workstations and Laptops

Davis-Monthan Afb, Az

Trained subordinate personnel on all aspects of maintenanceEnsured airworthiness of A-10A Thunderbolt II aircraft during maritime and combat operationsPerformed detailed inspections to include: Pre flight, Post flight, Hourly & Calendar in accordance with Air Force and manufacturer technical orders Troubleshot & maintained all aircraft systems in accordance with Air Force and manufacturer technical ordersCombat Search and Rescue Alert Team Member during Operation Enduring Freedom deployments

Information Technology; Security

Education record