Jacob Lafond Email and Phone Number
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My personal career growth has provided me with a unique perspective. Starting in customer service/technical support laid a foundation which appreciates quality solutions & UX. As I moved to training & consulting within the organization, I took on a more strategic role as Product Owner. During that time I was always drawn towards the more technical aspect of the business so I took the plunge into software development. I enjoy all aspects of the SDLC and at the end of the day, I focus on delivering quality solutions.Skills include:Strategic Product Management · Business Requirements Gathering · Project Management · Agile Methodologies · Backlog Management · Acceptance Testing · Technical Documentation · User Experience (UX)
Jpmorgan Chase & Co.
View- Website:
- jpmorganchase.com
- Employees:
- 213060
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Vice President - Lead Technical Program ManagerJpmorgan Chase & Co.Florida, United States
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Vice President - Global TechnologyJpmorgan Chase & Co. Jul 2018 - PresentJPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. services millions of consumers in the United States and many of the world's most prominent corporate, institutional, and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
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Software DeveloperMintek Mobile Data Solutions Dec 2017 - Jun 2018Oldsmar, FloridaI worked on an agile team focused on delivering modules on the newer Angular platform before transitioning to Xamarin making enhancements/bug fixes to both web and mobile applications for enterprise software customers. -
Junior Software DeveloperMintek Mobile Data Solutions Sep 2017 - Dec 2017Oldsmar, FlAfter returning from a three month intensive coding program I rejoined my team as a Junior Software Developer. Our agile team worked on building and maintaining enterprise grade software systems on top of the Microsoft .NET and Angular development stack. I was involved in all areas of the development life cycle from design to development and testing.
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Product OwnerMintek Mobile Data Solutions Mar 2014 - Sep 2017Dunedin, FlI drove product vision and road map for enterprise iOS and web applications used by Fortune 500 customers. I used data analysis, market research, customer and sales feedback to prioritize projects and product enhancements based on highest business value. I wrote user stories, acceptance criteria and technical functional specification documents for the development team. I also defined software release objectives and created internal and external facing documentation.
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Business Application AnalystMintek Mobile Data Solutions Dec 2012 - Mar 2014Dunedin, FloridaMy main focus was to research customer requests and analyze data trends to suggest best practice or improved process changes as a data analyst consultant. I gathered and documented business requirements for approved projects and assisted other departments as needed, which included being a trainer for on-site training of end-users during two new product deployments.
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Technical Support RepresentativeMintek Mobile Data Solutions Feb 2008 - Nov 2012Dunedin, FloridaI wore many hats in this role while providing software and hardware support to end users. I traveled nationally to install/upgrade software and hardware, and provided QA for new software features/hardware. I wrote QA test scripts, FAQ's, end-user guides and SEO related blog posts during my downtime, and backed up tier-2 technical support with domain expertise.
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Technical Support ProfessionalStream Nov 2007 - Feb 2008Tampa/St. Petersburg, Florida AreaI provided Dell hardware support for small and medium sized businesses. I was considered for a promotion to level-2 technical support in less than four months right before I moved on to a new company due to superb communication skills and troubleshooting ability.
Jacob Lafond Skills
Jacob Lafond Education Details
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Computer/Information Technology Administration And Management
Frequently Asked Questions about Jacob Lafond
What company does Jacob Lafond work for?
Jacob Lafond works for Jpmorgan Chase & Co.
What is Jacob Lafond's role at the current company?
Jacob Lafond's current role is Vice President - Lead Technical Program Manager.
What is Jacob Lafond's email address?
Jacob Lafond's email address is ja****@****ail.com
What is Jacob Lafond's direct phone number?
Jacob Lafond's direct phone number is +172773*****
What schools did Jacob Lafond attend?
Jacob Lafond attended St. Petersburg College.
What skills is Jacob Lafond known for?
Jacob Lafond has skills like Software Documentation, Javascript, Html5, Process Improvement, Technical Support, Css, Sql, Databases, Data Analysis, C#, .net, Customer Service.
Who are Jacob Lafond's colleagues?
Jacob Lafond's colleagues are Emily Kovacs, Danielle Young, Felix Odogwu, Vivienne Chang, Richard Korecki, Scott Sweet, Joana W Ngatunyi.
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Jacob Lafond
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