Jacob Lamitie Email & Phone Number

Philadelphia, Pa, Us

New York, New York, United States

• Trained and qualified on railroad operating rule books and railroads: NORAC, Metro-North, AMT-3 (Air Brake), AMT-2 (Electrical Operating Instructions), Amtrak Safety Rules, Emergency Preparedness & Service Standards Manual, equipment trouble-shooting practices• Qualified Conductor New York (Penn & SSY) to Washington, DC. Qualified AC New York to Boston. • Conduct job briefings with entire crew pertaining to the movement of the train or whenever job conditions change. Which includes TSRB’s DTOBO’s, Form D’s, train manifest (i.e. train consist, passenger number, station stops, service request.)• In yard service: equipment moves within Penn Station, SSY and Adams Yard, with corresponding Yardmasters.• Responsible for the safe, on-time & proper operation of trains. Which incorporates train revenue, customer service, supervising of all train crew members and 100% safety compliance among all crew members and passengers.• Trained in emergency preparedness, CPR, and 100% service delivery.• Worked with crew management while on-board to minimize problems during service disruptions.• Monitor & assist with the boarding and de-training of passengers at initial terminal of departure & in route.• Interact with engineer, CET-C, and CNOC when necessary to relay messages to customers regarding service operation and changes.

Cranbury, Nj

• Coach and mentor Traffic Personnel to including 3rd party carrier. Accountable for employee /carrier performance reviews.• Monitor & manage transportation budget for all local parts distribution center transportation managed by Schneider Logistics in New York market. • To include the review and approval of all large dollar claims and transportation accessorial charges. • Direct responsibility for all inbound and outbound freight traffic (truckload, LTL & intermodal).• Coordinates with major carriers, monitoring performance and ensuring conformity to established quality, delivery, and customer satisfaction.• Resolve all transportation / shipping issues promptly. Play active part of resolution, communicating resolution plan to customers; including 200 direct dealers.• Communicate effectively and build a professional relationship with internal / external customers, and strive to exceed their total service expectations.• Manages service providers to ensure delivery performance standards and operational practices are in line with contractual agreements and performance benchmarks.• Identify areas of improvement to current business practices, operational processes, cost control, customer service and attention to detail• Coordinates with major carriers, monitoring performance and ensuring conformity to established quality, delivery, and safety standards.

Elizabeth, Nj

• Ensured cost-effective customer service through the use of various KPI reports.• Maintained regulatory compliance, DOT and Safety.• Traveled weekly for driver training and customer site visits• Recruited new carriers to fill opportunities for an increase in profitability and service • Coordinate with routers for schedules to accommodate next day deliveries in the central/south Jersey area.• Communicate with customers, vendors, and operations to ensure customer commitments are met.• Establish procedures for maintaining overall company quality objectives.• Recruitment-screening, hiring and orientation of new drivers & owner-operators.

Lumberton, Nj

Lumberton, Nj

• Review customer orders and plan and coordinate delivery activities • Build positive and productive working relationships with customers for business growth. • Analyze and troubleshoot delivery issues in a timely fashion. • Manage a delivery team to ensure timely and accurate customer deliveries. • Oversee daily activities of delivery team and provide direction and guidance as needed. • Perform resource allocations and workload assignments according to delivery requirements. • Ensure that team maintains high level of competence and operational excellence. • Evaluate the performance of team members and determine training needs. • Serve as primary contact for customer inquiries and concerns. • Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals. • Responsible for maintainING an Operational Score above 90%• Maintain & manage 1 Tandem truck, 1 Cargo pickup truck and up to 2 Box trucks.• Perform customer negotiations for delivery rates. • Develop process improvements to achieve cost effectiveness and time saving. • Make critical business decisions to meet customer expectations.• Reviewed, upheld, and maintained safety policy and procedures with third party and their drivers.

Hillsborough, Nj

• Lead and manage staff of 26-32. Including 4 Front-End Supervisors.• Maintains administrative staff by recruiting, selecting, orienting, and maintaining a safe and secure work environment; developing personal growth opportunities.• Provide supplies by identifying needs for cashiers, switchboard; establishing policies, procedures and, work schedules.• Achieve financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.• Maintain high percentage Zone Matrix: Consumer/Business Credit, Protection Plan & Customer Satisfaction Rating.• Accomplish customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.• Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends• Maximizes customer operational performance by providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques• Updates job knowledge by, on-the-job training, maintaining personal networks; participating in professional organizations.

Yardley, Pa

• Implement the delivery of sales strategies and targets and motivate employees to meet these. • Establish and maintain effective relationships with new and existing customers, establishing their needs and advising on the suitability of services. • Responsible assisting Branch Manager & Asst. Branch Manager for driving daily operational excellence, ensuring compliance requirements is met with corporate standards and procedures.• Team leading 6 employees.• Attend meetings and trainings. Continuing professional development (CPD). • Process data to relay accurate facts, figures and reports. • Evaluate new and renewal lending proposals with corporate negotiate terms with customers.• Check accounts and initiate action if they are overdrawn without arrangement or are in excess of agreed arrangements. • Assume overall accountability for products & services, such as consumer lending, current account transactions, unsecured loans, overdrafts, credit cards and personal loans. • Network with appropriate professionals. • Represent the bank within the wider community. • Contribute to the branch’s P&L by bringing in new funds and by preventing attrition and account closeouts. • Lead and assist a team of bankers around bank products to boost teller referral ratio• Coordinate financial planning for customers – CD’s, IRA’s, Money Markets, Home Equity Lines & second mortgages. • Perform responsibilities of filling cash orders for other tellers which include counting, sorting, and maintaining daily monies required to operate teller windows • Perform routine internal audits: Top Drawer and Teller/Banker Cash Audit• Supervise and monitor teller staff to ensure high level of customer service • Assist in assuring compliance to all bank regulations and security guidelines.

Iselin, Nj

* Deliver high quality customer service by focusing on clients lifestyle needs.* Trained with vendors to gain product knowledge on Premium Home Theater products. * Perform In-Home Consultation, to better understand clients needs and to adapt the right products to client lifestyle.* We needed, problem resolution with customers both face to face and via telephone support.* Maintained high sales number to help department achieve District Sales Banner in Sales, Installation & Protection Plan Sales in five times during Fisal year 2010.* Team lead & trained Pro I, II & Home theater CSA's.* Installed product at client's home's when needed and or resolve installation issues.

West Windsor, Nj

* Report to Department Mgr about department issues, product ordering and, product displacement.* Provide customers with product information, problem resolution both in person and via telephone.* Three to Six direct reports with issues, assistance with product or orders, and to receive daily task set aside by Dept Mgr.* Held accountable for customer orders and maintaining department, including commission sales, and extensive product training.

Greater Philadelphia Area

* Responsible for various tasks, including managing my departments daily operations, ensuring that installs are timely, cost effective and done right the first time.* Deliver high quality customer service stressing client/customer focus, product knowledge, and problem resolution. Problem resolution with customers both face to face and via telephone support.* Sixteen direct reports that require proper training and tools needed to perform daily tasks.* Accountable for scheduling of associates and setting departmental goals, including meeting bi-weekly sales plan.* Meet and/or exceed sales forecast by reviewing Sales Matrix daily, implementing individuals sales goals for associates. Provide support, used company promos & selling tools to drive customer satisfaction and increase sales.* Being readily available throughout the department, interacting with employees and helping improve operational turn-times and looking for ways to reduce cost and increase productivity.* Install product at customer home's when needed and or resolve installation issues.* Received extensive training on strong leadership and effective communication.

Bachelors Of Science, International Business & Management Information System

A.S., Accounting