Jacob Lamitie Email & Phone Number

Philadelphia, PA, US

New York, New York, United States

• Trained and qualified on railroad operating rule books and railroads: NORAC, Metro-North, AMT-3 (Air Brake), AMT-2 (Electrical Operating Instructions), Amtrak Safety Rules, Emergency Preparedness & Service Standards.
• Qualified Conductor New York (Penn & SSY) to Washington, DC. Qualified AC New York to Boston.
• Conduct job briefings with entire crew pertaining to the movement of the train or whenever job conditions change. Which includes TSRB’s DTOBO’s, Form D’s, train manifest (i.e. train consist, passenger number, station.
• In yard service: equipment moves within Penn Station, SSY and Adams Yard, with corresponding Yardmasters.
• Responsible for the safe, on-time & proper operation of trains. Which incorporates train revenue, customer service, supervising of all train crew members and 100% safety compliance among all crew members and passengers.
• Trained in emergency preparedness, CPR, and 100% service delivery.

Cranbury, NJ

• Coach and mentor Traffic Personnel to including 3rd party carrier. Accountable for employee /carrier performance reviews.
• Monitor & manage transportation budget for all local parts distribution center transportation managed by Schneider Logistics in New York market.
• To include the review and approval of all large dollar claims and transportation accessorial charges.
• Direct responsibility for all inbound and outbound freight traffic (truckload, LTL & intermodal).
• Coordinates with major carriers, monitoring performance and ensuring conformity to established quality, delivery, and customer satisfaction.
• Resolve all transportation / shipping issues promptly. Play active part of resolution, communicating resolution plan to customers; including 200 direct dealers.

Elizabeth, NJ

• Ensured cost-effective customer service through the use of various KPI reports.
• Maintained regulatory compliance, DOT and Safety.
• Traveled weekly for driver training and customer site visits
• Recruited new carriers to fill opportunities for an increase in profitability and service
• Coordinate with routers for schedules to accommodate next day deliveries in the central/south Jersey area.
• Communicate with customers, vendors, and operations to ensure customer commitments are met.

Lumberton, NJ

Lumberton, NJ

• Review customer orders and plan and coordinate delivery activities
• Build positive and productive working relationships with customers for business growth.
• Analyze and troubleshoot delivery issues in a timely fashion.
• Manage a delivery team to ensure timely and accurate customer deliveries.
• Oversee daily activities of delivery team and provide direction and guidance as needed.
• Perform resource allocations and workload assignments according to delivery requirements.

Hillsborough, NJ

• Lead and manage staff of 26-32. Including 4 Front-End Supervisors.
• Maintains administrative staff by recruiting, selecting, orienting, and maintaining a safe and secure work environment; developing personal growth opportunities.
• Provide supplies by identifying needs for cashiers, switchboard; establishing policies, procedures and, work schedules.
• Achieve financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
• Maintain high percentage Zone Matrix: Consumer/Business Credit, Protection Plan & Customer Satisfaction Rating.
• Accomplish customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling; communicating job expectations; planning, monitoring, appraising, and.

Yardley, PA

• Implement the delivery of sales strategies and targets and motivate employees to meet these.
• Establish and maintain effective relationships with new and existing customers, establishing their needs and advising on the suitability of services.
• Responsible assisting Branch Manager & Asst. Branch Manager for driving daily operational excellence, ensuring compliance requirements is met with corporate standards and procedures.
• Team leading 6 employees.
• Attend meetings and trainings. Continuing professional development (CPD).
• Process data to relay accurate facts, figures and reports.

Iselin, NJ

* Deliver high quality customer service by focusing on clients lifestyle needs.* Trained with vendors to gain product knowledge on Premium Home Theater products. * Perform In-Home Consultation, to better understand clients needs and to adapt the right products to client lifestyle.* We needed, problem resolution with customers both face to face and via.

West Windsor, NJ

* Report to Department Mgr about department issues, product ordering and, product displacement.* Provide customers with product information, problem resolution both in person and via telephone.* Three to Six direct reports with issues, assistance with product or orders, and to receive daily task set aside by Dept Mgr.* Held accountable for customer orders.

Greater Philadelphia Area

* Responsible for various tasks, including managing my departments daily operations, ensuring that installs are timely, cost effective and done right the first time.* Deliver high quality customer service stressing client/customer focus, product knowledge, and problem resolution. Problem resolution with customers both face to face and via telephone.

Bachelors Of Science, International Business & Management Information System

A.S., Accounting