Results-oriented and performance-driven senior operations leader with 16+ years of expertise in people leadership, performance management, technological innovation, data analysis and reporting, sales, marketing, business development, and strategic planning for an entrepreneurial insurance MGA.As a fiercely loyal business-minded strategist, I combine a profound understanding of technology, business processes, and the intricacies of the insurance industry with a goal-driven mindset to maximize broker/client satisfaction and retention and drive continuous improvement across all critical operations, including production support, marketing, IT, and client services.I take pride in being a skilled relationship builder who effectively presents data-driven research to gain buy-in from stakeholders and executive leadership to implement programs and initiatives to advance technology, foster collaborations with industry leaders, and secure potential acquisition partners.