Managed Epic’s first software implementation for a standalone health insurance company. Directed and provided oversight to a team of customer analysts and Epic employees to create and implement population health, data aggregation and predictive analytics software that would impact 1 million covered lives nationwide. Led eight consultants assisting the Chief Financial Officer and Managed Care Director of a Chicago-based community health network to create a self-administered accounts payable claims department, netting a savings of $2 million in third party administration fees and payment errors.Brought on as principal consultant by an integrated health system to improve customer service for its 600,000 managed members: Increased 1-week turnaround on prior-authorizations by 75%, thereby reducing contract compliance breaches from 20% to 1%, three months after implementation.

Led strategy sessions with surgeons, anesthesiologists, and chief nursing officers to design safe and efficient perioperative electronic medical record workflows for large academic hospitals in Arizona and California.Audited an Arizona hospital’s materials management database and recommended new pricing methodology and naming convention for inventory of supplies and implants, contributing to more accurate clinical documentation and increasing revenue by 18% for sterile processing cost center.

Coordinated and led 75-minute campus tours. Trained and supervised 10 new hires in call center, desk, and tour functions. Wrote, filmed, and edited online video advertisements for Cornell Undergraduate Admissions Office.

Managed applications for Texas Department of Housing and Community Affairs Disaster Recovery Funds for affordable housing development projects. Performed Excel data analysis of housing market in Southeast Texas, measured demand for affordable apartments of displaced residents, and presented research to the state housing department in request for Disaster Recovery Funds. NRP received $3.3 million in funds from three out of four 1,000-page approved proposals.

Collaborated with a team of four to review and make recommendations for marketing projecs. Launched the NRP Group's social media campaign, developing viral advertisements for 43 apartment complexes.