Jacob Lidstone Email & Phone Number

Toronto, Ontario, Canada

As a Senior Manager of Digital Product, I am a part of the Online Banking team within RBC Digital. We strive to bring exceptional experiences to our clients through our online channel.

Toronto, Canada Area

Scrum Master / Project Manager experienced in delivering transformative initiatives in Digital, Personal Banking, Credit Cards and Risk groups at RBC.• Experience managing technical agile (Scrum) squads that are part of a multi-million dollar banking transformation program (Banking Reinvention)• Manage multiple project deliverables with a range of back-end, mid-tier and front-end applications along with the corresponding operational and organization readiness components• Maintain project backlog and work with Product Owner to ruthlessly prioritize an ever evolving and complex backlog • Delivered ‘new way of working’ risk strategy to over 270+ employees jointly within Group Risk Management, Digital Risk Management and RBC’s Digital / Omni Program• Coordinated cross functional partners to automate manual process and liberate 10 Full Time Employees to focus on other key priorities• Co-lead a social committee that is responsible for large virtual team engagement and events

Toronto, Canada Area

RBCx is an intrapreneurship program that brings together RBC employees from across the organization to reimagine how we service our clients and evolve our culture to drive exponentiation growth. -Developing a solution to a RBC Executive Sponsored challenge using Design Thinking and Lean startup methodologies.-Nine-week program that culminates in a pitch presentation to business sponsors and executives.-Manage a project from problem validation through to proof of concept in an accelerated time period.-Develop foundational leadership skills such as collaboration, complex problem solving, communication, creativity and client focus.-Cross-Platform and Cross-Functional team experience.

Toronto, Canada Area

-Recruit skilled technical and non-technical co-op students by collaborating with managers, career centres, alumni, and faculty at colleges and universities across Canada-Build and maintain strong, long-lasting relationships with 50+ hiring managers by learning their team's needs thoroughly, gaining understanding of the skills required for the job, and keeping them updated on progress of students, interviews, and offers-Use keen attention to detail and project management skills in the planning and execution of on-campus recruiting events, and student onboarding events within RBC-Manage relationships and partnerships with career centres, alumni, and faculty at colleges and universities where RBC finds its top student talent-Analyze student hiring data using Excel Pivot tables to present relevant information to internal stakeholders-Responsible in leading the enterprise wide Tax Credit collection project, ensuring that all eligible co-op tax receipts are collected, stored, and filed, increasing accuracy by 80%

Toronto, Canada Area

-Work closely with candidates, recruiters, hiring managers and other stakeholders in support of RBC business hiring needs that contribute directly to 35% growth in hiring over 2014.-Manage the flow of candidates through the recruitment process.-Represent RBC at job fairs, campus recruiting events and open houses.

Toronto, Ontario, Canada

-Manage relationships with multiple stakeholders to ensure long-lasting relationships, exceptional service and continued business-Meet face-to-face with clients and their group stakeholders to present products and services and to answer key questions -Exercised existing relationships and external research methods to expand personal client base by 28% in 2014-Negotiate contracts in competition scenarios to provide clients with highest value, quality service and support-Integral member of the convention team in the organization and leadership of the EF International Training Tour to Paris, France with thirty-five new clients-Responsible for Account Management, payables and invoicing for clients

Toronto, Canada Area

-Developed extensive understanding about current technologies and used knowledge to assist customers with inquiries about key information related to products and services-Exceeded personal daily sales targets by 20%, by providing customers with courteous value-added service and technological knowledge-Improved functionality and stock in multiple departments, therefore increasing productivity and improving overall customer experience-Delegated work to ensure effective task distribution to increase workplace efficiency

St. Catharines, Ontario

-Managed the Configuration Item (CI) lifecycle from deployment to retirement and attentively maintained the integrity of the CI's data in database-Increased and communicated overall awareness of configuration management processes to all sectors of the Ontario Government-Accounted for, managed and protected the data integrity of CIs through the service lifecycle by working with stakeholders to ensure that only authorized components are being used and changed-Used Microsoft Access to generate reports on an ad-hoc basis

St. Catharines, Ontario

-Responded to client inquiries and updated their change requests in the database-Managed a generic maibox to provide timely email responses to stakeholders-Advised project managers on the end to end Change Management process-Created process guides and updated documentation-Attended various meetings and recorded meeting minutes and followed up on any concerns

St. Catharines, Ontario

-Managed the CI lifecycle from deployment to retirement and attentively maintained the integrity of the internal database-Increased and communicated overall awareness of configuration management processes to all sectors of the Ontario Government-Accounted for, managed and protected the integrity of CIs through the service lifecycle by working with stakeholders to ensure that only authorized components are being used and changed-Worked efficiently on a cross-functional team to complete projects and adhere to deadlines-Attained extensive skills in Microsoft Excel, PowerPoint and Word

Bachelor’S Degree, Business Administration And Management, General

Activities and Societies: Beta Gamma Sigma, Nicol Business Plan Competition, International Exchange Program

Bachelor Of Business Administration (Bba)

Activities and Societies: Culture Connection Team