Jacob Davidson-Lingo Email & Phone Number

Los Angeles, Ca, Us

Northridge, Ca

• Processes Provider Applications, Provider Contracts, & Provider Demographics Changes.• Correspondence with contracted Health Plans to Load Providers; Open/Close Appropriate Panels and supply Provider updates and demographics.• Coutinually providing timely Support for Network Managers working in the field (Proving then with the information they request in a timely manner).• Customer Service Support to contracted Providers and assisting Provider’s staff with access to Regal’s Authorization Portal.• Developed links Dashboard page for Network Management. (Using HTML & JavaScript)

Irvine, Ca

• Experience testing across several different platforms: PC, Mac, PS3, PS4, XB360 & XB1• Experience testing StarCraft II, Heroes of the Storm, Overwatch, World of Warcraft, & Diablo III• Operation and utilization of various QA testing tools (JIRA Primarily)• Managed Team Test Plan Implementation• Created information rich test documentation for many focuses of game testing • Generated awareness for 5.1/7.1 Surround Sound testing in QA by introducing Surround Sound headsets to the QA floor • Discovered a surround sound processing issue across all Blizzard games, which lead to a ‘Headphone mode’ option being added to all Blizzard titles • High level of skill in generating Test Plans

Irvine, Ca

Irvine, Ca

• Coordinated with the Platform Services Training Team to schedule training courses, events, etc.• Assisted Platform Services leadership with scheduling events on & off campus.• Assisted Platform Services employees of all levels with convention registration.• Interacted frequently with employees of all levels throughout Blizzard and our global offices.• Organized the purchasing of supplies, speakers, testing proctors, and room rentals.• Utilized Photoshop skills to create announcements, congratulatory emails and several other projects• Volunteered and worked overtime for Team 1 QA while still an active member of the training team.• Functioned as an interim StarCraft II/Heroes of the Storm Training Liaison.• Trained new hire QA Analysts the testing practices and procedures for the SCII/Heroes QA Team.

Los Gatos, Ca

• Acquired further knowledge of JIRA bug tracking system• Gained an understanding of how to handle complicated customer situations• Maintained customer support Confluence bug report information page

Concord, Ca

• Made plates for the Printing Press• Inspected plates for blemishes/scratches• Used Rampage prepress workflow system to proof images• Managed two assistants• Inventoried plates after completion of printing projects• Printed, cut and assembled working demos for potential customers• Regular use of Photoshop and Illustrator to perform necessary changes and edits

Berkeley, Ca

• Converted various patient files into digital format • Dentrix software used

Lafayette, Ca

• Input Sales Data onto Database• Organized database information

San Francisco, Ca

• Tested Sonic the Hedgehog (X-Box/PS3) and Sonic Mega Collection (PS2/GameCube)• Gained knowledge of JIRA bug tracking system

Brentwood, Ca

• Customer Service, Sales, Cash Handling, Team Leading and Maintenance

Brentwood, Ca

• Assisted customers with various electronics questions• Sales - Video Games, Computer Accessories, Cameras, TV's etc.

Bs, Digital Entertainment And Game Design

Activities and Societies: Sound Design / Music Compositon for student project game. www.wandsgame.com (MOD for Unreal Tournament)

German Language And Literature

Recording Arts / Computer Science / Music

Activities and Societies: Society of the Four Winds - American Indian Club