Jacob Link Email & Phone Number

Omaha, Ne, Us

Eden Prairie , Mn, Us

Optum provides a wide range of services including data analytics, research, consulting, technology, and managed services to hospitals, physicians, health plans, governments, and life sciences companies. Products I provide support for impact the healthcare needs of a vast array of clients, including the oversight of $120B in annual billing, processing 22B electronic transactions, and serving 4 out of 5 U.S. health plans, while handling 285M clinical and claims data records.In my role as a Senior Product Designer, I excel in design-centered processes and thrive in cross-functional team environments that include design, product, engineering, and research. My primary responsibilities involve developing both high-level and detailed designs that prioritize user experience. By focusing on user-centered design, I help our customers reduce administrative costs, meet compliance mandates, improve clinical performance, and transform their operations.Additionally, I mentor junior team members, providing guidance and support to help them grow in their roles. I have contributed to the development and maintenance of our design system, ensuring consistency and quality across all projects.

Westlake, Texas, Us

User Experience Lead for client-facing platforms that provided investment services for more than 12 million clients with over $1.3 trillion in assets. I worked with multiple teams across the business using Agile methodologies. • Designed mobile-first / responsive online beneficiary experience, which directly saved the business over $4 million in the first two years.• Re-designed account transfer experience, cutting the number of steps in half, and making it intuitive for clients to move their money to the firm.• UX lead on paper to digital efforts including Margin Application, Options Application, IRA Distributions, Fully Paid Lending, and Trade Authorization.• Designed account linking process, allowing households to manage all accounts with one set of credentials, and vastly improving their experience.• Trained and mentored junior UX designers, helping to develop their technical and soft skills with regular 1:1s.I worked for TD Ameritrade before the acquisition by Charles Schwab in 2020.

Lincoln, Ne, Us

UX Designer for financial management web applications that impacted nearly 2 million students and more than 7,000 schools and universities nationwide. I was the lead designer on a responsive web project, which merged desktop and mobile sites into one codebase.

Bachelor Of Arts (Ba), Graphic Design

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