Community Ops Specialist
Current
Jun 2024 - Present
AeroLeads people directory · profile
Jacob Low Email & Phone Number
Community Ops Specialist @ TikTok | Operations, Support, Problem Solving
at
TikTok
1 work email found
@tiktok.com
LinkedIn matched
4 data sources
Profile completeness 86%
Current company
Role
Community Ops Specialist @ TikTok | Operations, Support, Problem Solving
Location
Singapore, Singapore, Singapore
Company size
Who is Jacob Low? Overview
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Quick answer
Jacob Low is listed as Community Ops Specialist @ TikTok | Operations, Support, Problem Solving at TikTok, a company with 6875 employees, based in Singapore, Singapore, Singapore. AeroLeads shows a work email signal at tiktok.com and a matched LinkedIn profile for Jacob Low.
Jacob Low previously worked as Community Ops Specialist at Tiktok and Technical Ads Specialist at Tiktok. Jacob Low holds Bachelor Of Information Technology In Artificial Intelligence & Autonomous System & Computer Science, Computer Science from Murdoch University.
Company email context
Email format at TikTok
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{first}.{last}@tiktok.com
89% confidence
AeroLeads found 1 current-domain work email signal for Jacob Low. Compare company email patterns before reaching out.
Profile bio
About Jacob Low
With 8 years of customer service and experience in different industries, such as medical, telco, government, fitness, and tech, I have developed strong skills in operations, help desk support, problem solving, service recovery, customer relations, and customer support. I enjoy communicating and helping people reach their goals, and I am always eager to learn and know more. I aim to use my knowledge and skills to create innovative and effective solutions for the business needs and challenges of the fast-growing and dynamic tech industry.
Current workplace
Jacob Low's current company
Company context helps verify the profile and gives searchers a useful next step.
Tiktok
9 roles
Jacob Low work experience
A career timeline built from the work history available for this profile.
Technical Ads Specialist
- Handle and resolve end to end post-sales queries for advertising products, ability to work on case volumes across email and chat channels- Own and drive query resolution through collaboration with Product & Eng groups to resolve all types generic, technical or product queries- Drive overall Customer Satisfaction metrics ensuring service quality through.
Apr 2023 - Apr 2024
Business Product Analyst @ Meta
- Develop deep knowledge within a complex product group- Investigate and prioritize advertising issues, escalating to a specialist when appropriate for further troubleshooting or de-bugging.- Own tasks end-to-end until they are assigned to specialist.- Discern product confusion from bugs, identify solutions, and advise the sales team advertisers to.
Aug 2021 - Apr 2023
Support Specialist
Handle inbound and outbound calls in a contact center environment- Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues- Liaises with other departments as required to resolve Seller’s issues and questions.- Demonstrates effective, clear and professional written and oral communication.- Maintains a.
Feb 2021 - Jul 2021
Operations And Experience Assistant
- Maintain cleanliness and hygiene in the gym for a ease of mind time to gym goers.- Making sure equipments and facilities are functional.- Providing a good environment for gym users.
Dec 2020 - Feb 2021
Customer Service Officer
- Handle inbound/outbound calls- Assist in documentation of operational procedures- Respond promptly and record the details of customer queries- Handle and resolve the issues raised and record details of actions taken- Escalate requests and unresolved issues to management- Participate in regular knowledge sharing meetings
Feb 2019 - Feb 2020
Call Centre Associate
Eagle Eye Centre
Jan 2018 - Feb 2019
Customer Service Officer
- Answer and troubleshoot inbound inquiries- Liaise with bank partners- Data entry- Scanning & Filing Documents
Oct 2016 - Oct 2017
Customer Service Officer
- Answer inbound enquiries- Log call details for tracking purposes- Data entry- Escalate accordingly to respective departments
Oct 2015 - Oct 2016
Team & coworkers
Colleagues at TikTok
Other employees you can reach at tiktok.com. View company contacts for 6875 employees →
BB
Bizzy Boom
Colleague at Tiktok
Toronto, Ontario, Canada, Canada
View →
QT
Quý Thái Khắc
Colleague at Tiktok
Vinh, Nghe An, Vietnam, Viet Nam
View →
FH
Francisco Hermida Palomeque
Colleague at Tiktok
Ireland, Ireland
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MP
Maxime Pointeau
Colleague at Tiktok
Paris, Île-de-France, France, France
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EC
Emma Curry
Colleague at Tiktok
United Kingdom, United Kingdom
View →
TK
Tomas Krska
Colleague at Tiktok
London, England, United Kingdom, United Kingdom
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AK
Aishwarya Kumar
Colleague at Tiktok
Singapore, Singapore
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BP
Black Pink
Colleague at Tiktok
Baliuag, Central Luzon, Philippines, Philippines
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IC
Iris Chen
Colleague at Tiktok
Shanghai, China, China
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HK
Hidayu Khan
Colleague at Tiktok
Singapore, Singapore
View →
Bizzy Boom
Colleague at Tiktok
Toronto, Ontario, Canada, Canada
View →
QT
Quý Thái Khắc
Colleague at Tiktok
Vinh, Nghe An, Vietnam, Viet Nam
View →
FH
Francisco Hermida Palomeque
Colleague at Tiktok
Ireland, Ireland
View →
MP
Maxime Pointeau
Colleague at Tiktok
Paris, Île-de-France, France, France
View →
EC
Emma Curry
Colleague at Tiktok
United Kingdom, United Kingdom
View →
TK
Tomas Krska
Colleague at Tiktok
London, England, United Kingdom, United Kingdom
View →
AK
Aishwarya Kumar
Colleague at Tiktok
Singapore, Singapore
View →
BP
Black Pink
Colleague at Tiktok
Baliuag, Central Luzon, Philippines, Philippines
View →
IC
Iris Chen
Colleague at Tiktok
Shanghai, China, China
View →
HK
Hidayu Khan
Colleague at Tiktok
Singapore, Singapore
View →
4 education records
Jacob Low education
Bachelor Of Information Technology In Artificial Intelligence & Autonomous System & Computer Science, Computer Science
Diploma, Mass Communication/Media Studies
Kaplan Higher Education Institute
Advanced Certificate, Theology/Theological Studies
School Of Theology
Professional Certificate, Psychology
FAQ
Frequently asked questions about Jacob Low
Quick answers generated from the profile data available on this page.
What company does Jacob Low work for?
Jacob Low works for TikTok.
What is Jacob Low's role at TikTok?
Jacob Low is listed as Community Ops Specialist @ TikTok | Operations, Support, Problem Solving at TikTok.
What is Jacob Low's email address?
AeroLeads has found 1 work email signal at @tiktok.com for Jacob Low at TikTok.
Where is Jacob Low based?
Jacob Low is based in Singapore, Singapore, Singapore while working with TikTok.
What companies has Jacob Low worked for?
Jacob Low has worked for Tiktok, Accenture, Amazon, Virgin Active Singapore, and St Electronics (E-Services) Pte Ltd.
Who are Jacob Low's colleagues at TikTok?
Jacob Low's colleagues at TikTok include Bizzy Boom, Quý Thái Khắc, Francisco Hermida Palomeque, Maxime Pointeau, and Emma Curry.
How can I contact Jacob Low?
You can use AeroLeads to view verified contact signals for Jacob Low at TikTok, including work email, phone, and LinkedIn data when available.
What schools did Jacob Low attend?
Jacob Low holds Bachelor Of Information Technology In Artificial Intelligence & Autonomous System & Computer Science, Computer Science from Murdoch University.
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