Jacob Lorton Email & Phone Number

San Antonio, TX, US

Remote

Led 90-120 comprehensive investigations weekly, ensuring precise liability determination and fostering equitable resolutions.Boosted team efficiency through continuous training of junior specialists, imparting best practices and industry insights.Implemented claims processing and training strategies, optimizing workflow procedures and updating.

Remote

Demonstrated comprehensive understanding of product offerings to deliver precise information and expert guidance to customers, ensuring satisfaction and loyalty.Interacted directly with 30-50 customers daily, swiftly addressing their concerns and resolving issues to uphold exceptional service standards.Collaborated cross-functionally with various teams to.

Remote

Achieved and sustained customer satisfaction ratings of 95% or higher through promptly addressing customer needs across phone, email, and chat channels.Recognized as the top performer on the phones channel from June to September 2020.Effectively managed and resolved 30-50 customer calls daily, demonstrating strong communication skills and problem-solving.

Austin, Texas

Facilitated collaboration among cross-functional teams to effectively achieve project objectives and deliver results.Enhanced project efficiency by 18% through strategic task prioritization and delegation, ensuring timely project completion.Spearheaded the implementation of a streamlined mailing process for the sales team, resulting in a 22% increase in.

Hire and train new operations staff of 25 through hands-on learning.Developed strong relationships with vendors, resulting in better pricing and improved service quality. Implemented policies and standard operating procedures for continuous improvement with written documentation.

San Marcos, Texas

Trained 50 clients through various exercise programs to achieve physical fitness goals.Brought in over $30,000 in personal training revenue.