Jacob Lovejoy Email & Phone Number

Olivehurst, Ca, Us

Roseville, California, United States

As a Personal Jeweler at Blue Nile, my skills include a strong knowledge of gemstones and diamonds, expertise in helping customers find the perfect piece of jewelry for their needs, excellent communication and customer service skills, and the ability to educate customers on the quality and value of our products. I am detail-oriented, organized, and dedicated to providing the best possible experience for every customer.

Sacramento, California, United States

- Work as a business consultant with various clients to facilitate business growth and development.- Drafted contracts and agreements for clients to ensure legal compliance and proper negotiations.- Drafted business formation documents for clients, including drafting articles of incorporation, bylaws, and other company documents.- Wrote policies and procedures for clients to manage company activities and ensure consistent practices.- Advised on projects for clients, offering strategic recommendations and solutions to achieve business goals.- Conducted research on industry trends, market analysis, and competitor analysis to inform clients and guide decision-making.- Filed paperwork for clients to ensure compliance with state and federal regulations, including registering businesses and handling tax filings.- Administered programs for clients, including managing budgets, allocating resources, and reporting on program performance.- Organized events for clients, including coordinating logistics, securing vendors, and managing event communications.- Closed accounting periods for clients, reconciling accounts, and preparing financial statements to ensure accurate reporting.- Balanced books for clients, including managing accounts receivable and payable, reconciling bank statements, and ensuring accurate financial records.

Rocklin, California

- Supervised and trained a rotating team of customer service representatives to ensure that they provided excellent customer service.- Monitored calls and provided feedback to representatives to help them improve their performance.- Maintained accurate records of customer interactions and transactions.- Developed and implemented policies and procedures to improve customer service.- Conducted performance evaluations and provided feedback to representatives.- Coordinated with other departments to ensure that customer issues were resolved quickly and efficiently.- Provided team with support and guidance on a large range of issues with varying sensitivity.- Managed escalated customer issues / interactions by providing thorough and expedient resolutions through direct interactions with customers.- Identified critical / reoccurring customer service issues and presented innovative solutions to upper leadership.- Connected and drove individual and team performance through regular constructive and candid conversations with each employee in my charge.- Administrated payroll and audited hours and payroll codes weekly to ensure accurate and timely pay for employees in my charge.- Awarded Gap Inc. “Exceeds Award” for innovating our process for delivering data and coaching to our agents, reducing thousands of hours of wasted labor and respective costs, and improving overall consistency.

Rocklin, California

Rocklin, California

Rocklin, California

Manage call center staffing, labor, employee schedules

Rocklin, California

Roseville, California

- Oversaw the fastest growing location in the Sacramento area by providing consistent high-value service that focused on the best quality for each guest experience, attention to detail and cleanliness, and pride in each menu item served.- Administered payroll and audited hours and payroll codes bi-weekly to ensure accurate and timely pay for employees in my charge.- Identified and delegated responsibilities to team members ensuring operational objectives were met and excellent service was consistently achieved.- Created regular and consistent employee schedules by forecasting staffing needs and ensuring that all shifts are covered.- Established a goal-oriented focus on developing staff skills, driving results, and empowered employees to maximize potential and execute with a win-win mindset.- Successfully increased sales and profits while ensuring compliance with policies, procedures, and regulatory requirements.

Roseville, California, United States

- Acted as district manager over three units, assisting each unit with operational management needs and decisions.- Grew year over year revenue by 12% by building strong business to business relationships, developing relationships with the local community, and cultivating an environment of customer curiosity and hospitality.- Improved profitability by developing back of house staff individual skills, cultivating an inclusive environment that focused on group achievements, and encouraged back of house staff to develop front of house skills and customer connections.- Headed employee training and development including training General Managers to operate effectively.- Oversaw employee and manager recruitment for all locations in my charge.- Administrated scheduling and payroll of managers and employees for three locations in my charge.- Oversaw area inventory management with a focus on accuracy and ethical process including ensuring a proper separation of duty.- Ensured the gross success and profitability of the units in my charge at all times.- Demonstrated strong leadership skills, excellent communication skills, ability to work well under pressure, strong problem-solving skills, ability to manage multiple tasks simultaneously, and strong organizational skills.