Jacob Lyngsøe

Jacob Lyngsøe Email and Phone Number

SENIOR NORDIC RELOCATION SPECIALIST @ Alfa Mobility Denmark
Copenhagen, DK
Jacob Lyngsøe's Location
Copenhagen, Capital Region of Denmark, Denmark, Denmark
Jacob Lyngsøe's Contact Details

Jacob Lyngsøe work email

Jacob Lyngsøe personal email

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About Jacob Lyngsøe

I AM...… told I was conceived after a festive hog roast in Ibiza and then relocated home, which goes some way to explain my passion for international mobility & travel (& pork)... the patron saint of fish out of water! Are you feeling uprooted & displaced, removed from all that is familiar & comfortable & not sure which steps to take to match your life to your new career?? We should talk!… always invigorated by culturally heterogeneous environments! Cultural variety is the spice of life & I have always enjoyed working with and alongside up to 50 different nationalities. Just ask my Chilean wife!… fond of saying that ‘the ultimate form of laziness is doing things right the first time around’ because I loathe wasted efforts, sloppiness & amateurism...a firm believer that great customer service is an attitude & not a department… Yes, I know that’s a cliché but that just makes it overused, not untrue!… known for an internationally oriented leadership style based on focus, integrity, empowerment, pastry & a refreshing lack of screaming or yelling… somewhat of a compulsive structuralist, always looking to apply order, stability & consistency to the mix to ensure consistent quality, reliability & professionalism... very adept with (multiple) languages in text / speech & enjoy shaping communication that moves minds, builds consensus & resolves discord (at 65 WPM)… a successful self-made vocational trainer because I get a kick out of helping people tap into skills & potential they never knew they had. … a generalist, because my perpetual curiosity prevents me from getting bogged down in one field of interest - now reading Mark Manson's 'The Subtle Art of not Giving a F**k!'… always looking to have fun with what I do because having too much fun was no one’s last regret ever!IF any of this resonates with you or if you want to know what else I am, let’s connect! I look forward to it!SKILLS: Inbound relocation & immigration mgmt, stakeholder & operational mgmt, destination service provision, int’l B2B / B2C account mgmt, general HR support, int’l small-unit leadership, English / German fluency, Ms Office & Navision skillsCRUISE INSIDER: Public speaking & lecturing, strategic & operational consulting, vocational training, hospitality service training, customer service design, researching & writing

Jacob Lyngsøe's Current Company Details
Alfa Mobility Denmark

Alfa Mobility Denmark

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SENIOR NORDIC RELOCATION SPECIALIST
Copenhagen, DK
Website:
alfamoving.dk
Employees:
39
Jacob Lyngsøe Work Experience Details
  • Alfa Mobility Denmark
    Senior Nordic Relocation Specialist
    Alfa Mobility Denmark
    Copenhagen, Dk
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  • Alfa Mobility Denmark
    Business Support Officer, Global Mobility
    Alfa Mobility Denmark Jun 2022 - Present
    Copenhagen, Capital Region, Denmark
    Alfa Mobility is a Nordic Mobility Services Company, providing comprehensive and excellent global mobility for people and businesses across 150+ countries based on quality, care and sustainability. What's your North Star?BUSINESS SUPPORT OFFICER in charge of business intake management, supporting the development and delivery of mobility business and maintaining fruitful and positive client relations to key accounts.￭ BUSINESS INTAKE MANAGEMENT: expertly processing the evaluation, clarification / modification and system initiation of new inbound orders from select key accounts, producing clear-cut, fully prepped and actionable tasks for service providers.￭ BUSINESS SUPPORT: Daily support of inbound mobility operations, i.e. fielding authorization requests, escalation issues, scope clarifications etc. and overall greasing the wheels of a magnificent mobility machine.￭ BUSINESS DEVELOPMENT: Strategically developing processes, standards and plans to make good work better in line with established operational plans / objectives and competing demands / priorities. ￭ CLIENT RELATIONS MANAGEMENT: Acting as main POC between key accounts and operations, conducting regular status / development meetings, onboarding new clients, upselling / developing new mobility services￭ IN-HOUSE TRANING: creating and hosting training and development sessions for service providers on special subjects, e.g. relocation process management of EU Registrations, for teaching and streamlining proper delivery of service. ￭ OFFICE MERRIMENT MGMT: Consistently injecting affiliative and self-enhancing humor into work situations (with a penchant for corny Dad jokes), mostly just for fun but with the added benefits of stress reduction, improved workplace cohesion and strengthened social relations.
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  • The Cruise Insider
    Cruise Tourism Developer, Speaker & Staff Trainer
    The Cruise Insider Apr 2015 - Present
    Copenhagen Area, Denmark
    FOUNDER of the Cruise Insider - a private training / consulting service aimed at facilitating and developing cruise tourism / destination interaction and empowering those that work / study in that field. 'Unlocking cruise tourism potential - where the ship meets the shore!'CRUISE DESTINATION DEVELOPER / LECTURER / STAFF TRAINER for local cruise destinations,cruise business stakeholders, students of international tourism and frontline operational staff.￭ SPEAKING: Presenting popular / commercial / academic interest talks on the history, dynamics or nature of the international cruise industry / cruise tourism phenomenon aimed at tourism stakeholders, master students of international tourism or other interessees￭ CONSULTING: Researching and advising on strategic and operational challenges and opportunities of cruise industry / local destination interaction targeted at local authorities or strategic level management.￭ TRAINING / TEACHING: Designing and leading customized staff training in practical management of cruise tourism / hospitality / service design for frontline practitioners, i.e. destination guides / freelance service staff / operational level managers, based on personal experience and industry standards.Most engagements conducted in English or Danish. Find me on www.cruiseinsider.dk or on my LinkedIn Company Page. References / evaluations available on request
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  • Sirva Worldwide Relocation & Moving
    Global Assignment Consultant
    Sirva Worldwide Relocation & Moving Aug 2021 - May 2022
    Copenhagen Metropolitan Area
    SIRVA Worldwide Relocation & Moving is a global leader in customer-centric, end-to-end moving and relocation services for companies big and small in 177 countries around the world.DESTINATION SERVICE PROVIDER in charge of inbound mobility services to facilitate, support & empower expatriate arrivals for smooth onboarding and provide peace of mind through a major life transition.￭ INBOUND MOBILITY MGMT: Expertly supporting international assignees (expats, repatriations, permanent/short-term assignments etc.) and their families in their relocation to Denmark￭ IMMIGRATION SUPPORT: Meticulously planning, compiling, submitting and managing online applications for Danish work / residence permits incl. extensions (Non-EU) or EU-residence certificates￭ SERVICE OPERATIONS MGMT: Professionally turning unfamiliar and overwhelming tasks like local registration, home & school search etc. into easily passable, fully supported and timely managed services for assignees￭ STAKEHOLDER MGMT: Building & maintaining coordination / liaison relations around each transferee with multiple stakeholders (e.g. employer, suppliers, agents, authorities etc.)￭ TRANSACTIONAL HR ADMIN: Systematically managing client tracking, compliance control, data collation and reporting, invoicing, satisfaction surveys, policy counselling and more￭ INTERNATIONAL CUSTOMER SERVICE: Empathetically addressing the needs, insecurities & blind spots of clients from numerous cultures to provide solutions & peace of mind in their new life situation
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  • Copenhagen Relocations
    Relocation Consultant
    Copenhagen Relocations Jan 2018 - Jul 2021
    Copenhagen Area, Capital Region, Denmark
    Copenhagen Relocations is a private relocation company with 25+ years of experience creating Happy Transferees and improving expatriate lives in DenmarkINTERNATIONAL SERVICE PROVIDER in charge of services and programs to facilitate, support and improve expatriate arrival / departures, integration, tenancy and life experiences in Denmark ￭ B2C ACCOUNT MGMT.: balancing the needs, schedules & activities of upwards of a dozen clients in different stages of relocation at any one time￭ EXTERNAL COMMUNICATIONS: building & maintaining decentralized communication networks around each transferee with multiple relocation stakeholders locally and globally￭ RELO OPERATIONS MGMT: organizing & executing practical logistics of client-accompanied services, like registration / settling in, home finding, orientation, school search and more￭ INTERNATIONAL CUSTOMER SERVICE: Anticipating & addressing the needs, insecurities, doubts & blind spots of clients from numerous cultures to provide a comfortable & stress-free relocation
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  • Freelance
    International Man Of Freelancery
    Freelance Apr 2015 - Dec 2017
    Copenhagen Area, Denmark
    FREE AGENT with various freelance assignments within the cruise destination management / meeting & conference industry (MICE); including but not limited to; ￭ CRUISE OPERATIONS SERVICES, incl. cruise check-in, transfer assistance, hospitality desk, airport meet & greet, tour dispatch supervision, guided tours and more￭ MICE SERVICES, incl. conference room management, conference registration, operations management, hospitality services, airport meet & greet, transfers and then someSimultaneously also working on getting my solo consultancy project 'The Cruise Insider' off the ground and caring for our young daughter.
  • Dmc Denmark
    Manager Marketing & Development
    Dmc Denmark Apr 2012 - Jan 2015
    Copenhagen Area, Denmark
    DMC Denmark is a private incoming / destination management company with 35+ years of experience with cruise ship destination management and MICE programsMANAGER WITHOUT PORTFOLIO for all things new and conceptual and all areas in need of development – a wide-ranging, autonomous position for strategic and structural development ￭ MARKETING/BRANDING MGMT.: Created & managed new generation of marketing materials and pioneered standardized brand usage across subsidiaries (official brand manual)￭ WEBSITE PROJECT MGMT.: Initiated, co-designed & supervised construction on 4 subsidiary websites, incl. graphic layout input and content generation￭ PRODUCT PORTFOLIO MGMT.: Reformatted & organized product portfolio and business areas for Cruise & MICE departments￭ SUBSIDIARY RELATIONS MGMT.: Coordinated policy / operational matters with 4 global subsidiaries, created/produced internal newsletter, formulated global mission/vision￭ STAFF TRAINING / DEVELOPMENT: Developed and lead original staff training concepts to elevate and standardize external staff service / performance, created internal / external SOP manuals ￭ DIGITAL ASSET MGMT.: Created & managed new digital infrastructure on shared drives, established best practices for cataloguing & retrieving digital product info
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  • Dmc Denmark
    Key Account Manager
    Dmc Denmark Apr 2007 - Apr 2012
    Copenhagen Area, Denmark
    KEY ACCOUNT MANAGER, Crystal Cruises – one of the highest ranked luxury cruise lines in the world – responsible for turnarounds and port-of-call services in Danish ports￭ B2B KEY ACCOUNT MGMT.: Management of strategic and operational client relationship, ad hoc operational assistance on several other cruise accounts￭ OPERATIONS MGMT.: Operation of turnarounds and all associated hospitality & logistics services in Copenhagen as well as Shore Excursion programs for cruise ships calling in other Danish ports￭ SUPPLY MGMT.: Maintenance & expansion of external supplier relations, coordination of external suppliers and freelance task forces for major cruise operations￭ PRODUCT DEVELOPMENT: Development of new tour and service products, identification of new external product developments, development of best practices for cruise operations
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  • Holland America Line
    Shore Excursion Manager
    Holland America Line Oct 2001 - Nov 2006
    International
    Holland America Line is a leading cruise line in the premium segment of the cruise industry, operating 14 mid-size ships on globe-spanning itinerariesDEPARTMENT HEAD in charge of the Shore Excursion program, working onboard cruise ships for 6 months at a time (Alaska, Caribbean, Pacific, Mediterranean, Baltic and Western Europe)￭ SALES & CUSTOMER SERVICE: POS Management and customer service for up to 2000 guests with diverse sales channels and a 5-person sales/operations team￭ ONBOARD MARKETING: Production & coordination of onboard marketing material via live or televised presentation(s), AV media & print￭ SUPPLY COORDINATION: Coordination of excursions & shore side program with local ground operators in each port (˃ 150 destinations in ˃ 35 countries)￭ OPERATIONS MANAGEMENT: Planning & execution of smooth dispatch procedures to get up to 2000 guests efficiently & comfortably on (the right) tour in a brief time span￭ TEAM LEADERSHIP: Supervision & training of up to 5 int'l Assistant Managers (3 went on to become successful managers themselves), introduction of new best practices for staff management￭ OFFICE MANAGEMENT: Implementation Marine Hotel policies, interdepartmental coordination, financial / operational reporting to management
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  • Norwegian Cruise Line
    Shore Excursion Assistant / Manager
    Norwegian Cruise Line Dec 1999 - Jul 2001
    International
    Norwegian Cruise Line is one of the 3 largest cruise lines in the world, operating 16 medium/large ships on itineraries around the worldDEPARTMENT HEAD in charge of the Shore Excursion program, working onboard cruise ships for 6 months at a time (Caribbean, Pacific / Panama Canal, South America, Mediterranean, Baltic and Western Europe)￭ Similar responsibilities as with Holland America Line above
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  • Danish Association Of Business Language Graduates
    Consultant Continuing Education
    Danish Association Of Business Language Graduates Sep 1998 - Aug 1999
    Copenhagen Area, Denmark
    CONSULTANT in charge of developing continuing education programs and counselling on adult education for union members.￭ EDUCATION CONCEPT DEVELOPMENT: Development and execution of continuing education initiatives for union members￭ COUNSELLING SERVICES: Advising members on continuing education needs and wishes￭ EVENT MANAGEMENT: Planning and execution of trade and education conferences, professional seminars and trade events for members
  • Danish Association Of Business Language Graduates
    Campaign Coordinator
    Danish Association Of Business Language Graduates Feb 1997 - Jun 1997
    Aalborg University
    A repeat of my engagement from 1996.
  • Danish Association Of Business Language Graduates
    Campaign Coordinator
    Danish Association Of Business Language Graduates Feb 1996 - Jun 1996
    Aalborg University
    STUDY JOB supervising local coordination of nationwide student canvassing and marketing campaign at Aalborg University for the spring semester￭ CAMPAIGN COORDINATION: Coordination/execution of campaign activities between the student organizations on campus, university administration and the union management￭ STUDENT RECRUITMENT: Recruitment of final-year BA and MA students of foreign business languages into the union
  • Rejsebureau Klingenberg
    Bus & Destination Guide
    Rejsebureau Klingenberg 1992 - 1995
    Central Europe
    SEASONAL / STUDY JOB conducting package coach tours (4 - 14 days duration) across Central Europe (Germany, Poland, Czech Republic, Switzerland, Austria & France) and working as destination guide in Prague, Czech Republic. ￭ PACKAGE TOUR MANAGEMENT: Customer service, destination research & presentation, navigation, itinerary execution, hotel and venue contacts, trouble shooting, voyage reporting etc.￭ DESTINATION GUIDE SERVICES: Customer service, destination research, optional excursion planning, hotel and venue contacts, trouble shooting etc.

Jacob Lyngsøe Skills

Tourism Event Management Team Leadership Customer Service Leisure Travel Project Management Tour Operators Destination Management Hospitality Management Sales Public Relations Communication Incentives Foreign Languages Presentations Public Speaking Marketing Computer Proficiency Creative Writing Product Development Business Travel Employee Training Meeting Planning International Relations Advertising Teaching Problem Solving Marketing Strategy

Jacob Lyngsøe Education Details

Frequently Asked Questions about Jacob Lyngsøe

What company does Jacob Lyngsøe work for?

Jacob Lyngsøe works for Alfa Mobility Denmark

What is Jacob Lyngsøe's role at the current company?

Jacob Lyngsøe's current role is SENIOR NORDIC RELOCATION SPECIALIST.

What is Jacob Lyngsøe's email address?

Jacob Lyngsøe's email address is jl****@****ica.com

What schools did Jacob Lyngsøe attend?

Jacob Lyngsøe attended Aalborg Universitet, West Zealand Business School.

What are some of Jacob Lyngsøe's interests?

Jacob Lyngsøe has interest in Children, Education, Environment, Spending Time With My Darling Daughter, Reading, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Digital Photography, Movies.

What skills is Jacob Lyngsøe known for?

Jacob Lyngsøe has skills like Tourism, Event Management, Team Leadership, Customer Service, Leisure Travel, Project Management, Tour Operators, Destination Management, Hospitality Management, Sales, Public Relations, Communication.

Who are Jacob Lyngsøe's colleagues?

Jacob Lyngsøe's colleagues are Rok Kmetic, Maria Grosz, Gms-T®, Heida Anita Hallsdottir, Tamara Nielsen, Mads Christian Wikke, Sille S. Rømer, Anna Sokolowska Høgh.

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