Jacob Nye Email & Phone Number

Chandler, Arizona, Us

Data Analyst Level 2 – Kroger 11/2021 – 8/2022- Developed Power Bi dashboards for multiple teams within the Data Management Platform.- Provided insights around ADF workflows completion and failure rates.- Helped develop a Platform “health” check using KQL and Log Analytics- Alleviated multiple bottlenecks by using Databricks notebooks and or Databricks SQL- Presented dashboards/findings to key stake holders within the DMPData Engineer (Internal Projects) 6/2021 – 11/2021 - Worked with management to craft a learning program for Python, Azure Data Factory, and Azure Databricks

Us

-Functioned as a primary point of contact for HR workforce analytics related requests. -Leveraged data and insights to help HR and organization leaders better understand the current workforce and proactively respond to business challenges.-Planned, designed, and executed project plans using methods best suited to meet client data and information needs by applying knowledge of data systems and reporting and analysis methods.-Improved data quality and usability using R to streamline and enhance reporting processes and deliverables.-Analyzed data, interpreted results, visualized findings, and delivered insights on a regular basis to organization leaders through ad hoc reports.

New York, Ny, Us

-Work with internal and external business partners to create report(s) that identify fraudulent activity to be utilized by Fraud Analyst to minimize fraud loss; data sources include SQL, R, and Tableau. -Create, maintain and present reporting to Senior Management targeting performance of existing Fraud Strategies and Fraud Operations. -Identify areas of opportunity for process improvement by creating efficient, automated workflows to streamline several processes.-Create and maintain financial reconciliation workflow to output various reports to ensure all financial business needs and contractual obligations are being met.-Create Tableau workbooks and support ad-hoc request for reporting needs of various business partners to help understand the impact of fraud strategies on their particular line of business.

New York, Ny, Us

-Maintained the Executive Scorecard for multiple businesses within MCCS helping Executives track their team’s performance on a weekly basis. -Worked as a liaison between BI and MCCS to determine KPIs used within the Executive Scorecard.-Created high level reports in Tableau.-Worked under the Agile Scrum Methodology.

New York, Ny, Us

My primary job function consists but is not limited to the following: - Created and send out custom or ad-hoc reports based on individual, team, department, or line of business performance within a given time frame.- Found and solve problems that agents on the phones run into during the day. Essentially my goal is to lower the agents turn around time. This is done by creating helpful tool that the agents can use while on the phone with customers. -Coaching other employees how to use Microsoft SharePoint, Nintex forms and workflows, Cognos, and QlikView. I have become a subject-matter expert in those programs where people call upon me for answers.- Made sure the agents are not locked out of the programs they use on a daily bases. Agents can have roughly 4-6 separate passwords that expire every month. I make sure those who get locked out can update their passwords and continue to work.

- Created Google and Bing Paid-Per-Click campaigns- Refined campaign keywords to enhance marketing effectiveness, which improved Ad impressions and clicks - Constantly monitored campaigns to maximize clients’ return on investment- Produced promotional web videos to showcase product offerings and services- Helped create/update information on clients’ website

- Created custom reports that generated relevant data needed to create specific frequently asked questions - Updated FAQ’s on both macys.com and bloomingdales.com - Worked on multiple projects based around improving users’ online experience - Helped my team with various tasks around the office - Attended meetings to stay connected with the other team leaders