Jacob Mann

Jacob Mann Email and Phone Number

Studio Creative Producer at Site Strategics & EDGE Media Studios @ Site Strategics
indianapolis, indiana, united states
Jacob Mann's Location
Indianapolis, Indiana, United States, United States
Jacob Mann's Contact Details
About Jacob Mann

Digital Marketer at Site StrategicsStudio Creative Producer at EDGE Media StudiosProducer of EDGE of the Web, SEO Podcast

Jacob Mann's Current Company Details
Site Strategics

Site Strategics

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Studio Creative Producer at Site Strategics & EDGE Media Studios
indianapolis, indiana, united states
Website:
sitestrategics.com
Employees:
6
Jacob Mann Work Experience Details
  • Site Strategics
    Studio Creative Producer
    Site Strategics Apr 2019 - Present
    Indianapolis, Indiana Area
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  • Edge Of The Web Podcast
    Producer
    Edge Of The Web Podcast Apr 2019 - Present
    Indianapolis, Indiana, United States
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  • Indy With Kids
    Digital Marketing Content Director
    Indy With Kids Jun 2010 - Present
    Indianapolis, Indiana Area
    As the Digital Marketing Content Director, I create video and photo campaigns to promote the Indy with Kids digital publication and Indy with Kids clients and advertisers.Tasks include:Hiring and directing subcontractors as needed. Creating video and digital creatives used for online advertising and television advertising as well as TV segments.Create and manage social media advertising strategies using pixel and retargeting techniques.Management of website content and back-end.Oversee long-term strategy sessions for opportunities with growth and to expand reach and customer base.Clients include: NinjaZone Academy, Toyota USA, The Produce Moms, American Dairy Association, The Glass Barn at the Indiana State Fairgrounds, Indiana Fever Basketball, Lark Ranch, Carmel Symphony, Incrediplex, Dream Dinners, Great Wolf Lodge, Nickel Plate Railroad, Lawrence Early Learning Centers, Finecraft Custom Homes, Kings Island
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  • Unisys
    Lead Ce, Customer Engineer
    Unisys Jun 2018 - Apr 2019
    Indianapolis, Indiana Area
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  • Hewlett Packard Enterprise
    Lead Ce, Customer Field Engineer
    Hewlett Packard Enterprise Jan 2007 - Jun 2018
     Troubleshooting skills used daily to quickly fix complex problems that customers are facing with their HPE server and storage products Represent management on customer satisfaction calls to assist in resolving issues beyond normal daily problems Assume the role of District Manager to cover for vacations Proficient with ticket management for updates to HPE managers and customers for end-to-end communications and progress 4-hour response, next day response, and Critical 6-hour “call to repair” customers prioritized and delegated to the team to provide fastest and best service possible, meeting SLA requirements based on contracts and business agreements Work with account managers and sales teams to provide service to customers that need extra attention Provided leads to sales team for growth of our division and HPE as a company Interview and make hiring decisions for central Indiana HPE onsite technicians Train new-hires on company procedures, setup product specific training and monitored progress, and assign ride-along on the job training schedules Manage calendar for central Indiana team and Evansville/Kentucky team for vacations, training, and standby rotation Provide first line of technical support on occasion to new techs who needed assistance troubleshooting  Trained on HPE NonStop systems for hardware and software management Completed HPE’s Management Mentorship program in preparation for management role Collaborated with manager monitoring key performance metrics and coaching techs one-on-one Work on proactive and reactive cases to resolve customer issues with a large section of the HP product line, including servers, storage, NonStop, desktops, laptops, and workstations Created and produced a training video for the company at large on sales techniques for field technicians to find customer pain points and solutions
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  • Hp
    Hp / Gm Edws On Line Engineer
    Hp Jan 2006 - Jan 2007
     Responsible for hardware diagnostics and repair for 7 major GM facilities in Indianapolis Experience working with HP/Compaq Laptops, Desktops, Workstations, and HP Laser & Color Laser jet Printers Maintain accurate and concise communication with local GM Software team, HP supervisors in Michigan, and local support technicians.
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  • Bell Tech.Logix
    Epson Repair Tech
    Bell Tech.Logix Aug 2005 - Dec 2006
    Epson contracted out to Bell Techlogix for depot repair of many different models of inkjet printers. The team had daily metric goals to be met with the number of printers repaired. I assisted in training any new employees in a job that had regular turnover. Training was a good fit for me as I routinely met daily metric goals around lunch time, and was able to either work ahead or train technicians that needed help.  Trained dozens of new employees on company procedures and repair techniques Repaired returned printers of various models to “new” condition Assumed role of team lead if current lead was out for vacation or illness
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  • Foxconn
    Warranty Technician
    Foxconn Jul 2004 - Aug 2005
    FoxConn in Indianapolis ran multiple assembly lines for laptops, desktops, and high-end workstations. In the warranty department, I would repair systems that had been built, and then failed various diagnostic and burn-in tests. Using logistical procurement software and ticketing system, I had access to any parts needed to repair systems quickly to be able to make shipping deadlines. An average 12-hour shift would have a single technician repairing 15 to 25 systems. My personal record included myself and a co-worker repairing 90 systems in a 12-hour shift due to a major assembly issue that shut down our assembly line after too many failures.  Inspected and fixed issues of newly manufactured HP desktops, laptops and workstations before shipping to customers Assisted in training new warranty technicians and filled in as team lead when current team lead was unavailable Developed new methods for faster and more efficient repair techniques Experience with logistical tracking software to enable quick repairs of high volume to meet shipping deadlines
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  • Fairway Independent Mortgage Corporation
    Loan Officer / Computer Administrator
    Fairway Independent Mortgage Corporation Oct 2003 - Jul 2004
    loan products to potential customers Follow the loan through processing, underwriting, and closing.  Keep customers informed and comfortable with every step of the loan process Explore new technology to enhance the success and efficiency of the branch Support in-house and remote loan officers with computer issues
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  • North Central High School
    Computing Services Technician / Networking Assistant
    North Central High School Oct 2002 - Aug 2003
     Maintain regular computer maintenance of over 80 computers in the information center Help maintain network connectivity throughout building for 300+ teachers and staff Develop new website design, and technology newsletter Research new security software and procedures; productivity software
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  • Baker Hill
    Marketing Intern
    Baker Hill May 2002 - Sep 2002
     Develop internal collateral manager and e-mail tracking system Assist on various marketing projects involving web and multimedia design
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  • Netisun, Llc
    Web Developer
    Netisun, Llc Dec 2000 - Dec 2001
     Managed projects for complete website design and solved customers problems with existing coding and design Website design and layout for large & small clients Created streaming video for MSAimplosion.com using Windows Media Services

Jacob Mann Skills

Servers Troubleshooting Networking Laptops Software Installation Storage Technical Documentation San Printers Management Computer Hardware Hardware Computer Security Project Management Active Directory Technical Support Training Vmware Leadership Virtualization Windows 7 Photography Customer Service Wireless Networking Hp Proliant Storage Area Network Social Media Marketing Network Security Storage Area Networks Commercial Photography Wedding Photography Videography Event Videography Video Editing Social Media Microsoft Office Windows Server Bow Ties Aerial Photography Aerial Cinematography Data Center Security System Administration Drone

Jacob Mann Education Details

Frequently Asked Questions about Jacob Mann

What company does Jacob Mann work for?

Jacob Mann works for Site Strategics

What is Jacob Mann's role at the current company?

Jacob Mann's current role is Studio Creative Producer at Site Strategics & EDGE Media Studios.

What is Jacob Mann's email address?

Jacob Mann's email address is jacob.mann@hp.com

What is Jacob Mann's direct phone number?

Jacob Mann's direct phone number is +131743*****

What schools did Jacob Mann attend?

Jacob Mann attended Western Governors University.

What are some of Jacob Mann's interests?

Jacob Mann has interest in Children, Politics, Environment, Science And Technology, Disaster And Humanitarian Relief, Health.

What skills is Jacob Mann known for?

Jacob Mann has skills like Servers, Troubleshooting, Networking, Laptops, Software Installation, Storage, Technical Documentation, San, Printers, Management, Computer Hardware, Hardware.

Who are Jacob Mann's colleagues?

Jacob Mann's colleagues are Jeremy Begle, Geoffrey Hineman (He-Him), Vincent Sanders, Kyle Gray, Heath Gillespie, Ryan Barbrick.

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