Jacob Mansfield work email
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With a strong understanding of cognitive science, design, and user needs, I want to make the software world a better place by making powerful and complex solutions more accessible for users.
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Lg Cns -
Sales EngineerLg Cns Aug 2024 - PresentSeoul, Seoul, Kr
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Solutions Architect/Sales Engineer - AlliancesTricentis Jul 2023 - Jul 2024Austin, Texas, UsWorked with and assisted our partners such as Accenture and Orasi to close business in the Americas for $5.6 million in Q3 2024 Built educational collateral around how to demo and run PoV efforts for Tricentis productsAssisted with Partner PoV efforts in LatAm and North America -
Enterprise Sales EngineerTricentis Apr 2022 - Jul 2023Austin, Texas, UsClosed largest deal for commercial sales team in 2022 for $125,000 Closed first deal ever of a newly launched product. Coached early career AE’s and SE’s on discovery processes and value based selling.
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Instructional DesignerTricentis Jun 2021 - Apr 2022Austin, Texas, UsLead Rework of Foundational educational course which has been completed by over 400,000 peopleLead a project to introduce a new learning platform and migrate content to it.
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Technical Sales EngineerTricentis Sep 2020 - Jun 2021Austin, Texas, UsClosed ~$750,000 worth of deals through pilots I ran independently Finished PoV efforts in tight time constraints. Requiring strong planning and scope setting skills in addition to efficient work.
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Senior ConsultantTricentis Oct 2017 - Sep 2020Austin, Texas, UsWhile operating as a consultant I developed consulting service delivery processes with the VP of consulting in the US for a new product within our company. In addition, I was also in charge of training other consultants on how to deliver training within this new area of business. I give presentations to customer stakeholders on value of services as well as project value after completion.I’ve managed $200,000+ worth of project budgets by utilizing cross functional teams both internally and externally. I’ve coached fortune 100 companies on agile transformation, quality assurance automation, and quality assurance management best practices.Additionally I helped migrate our customer from legacy tools and processes to newer Agile and CI/CD tools and prcoesses
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User Experience DesignerAlgomate Inc Feb 2020 - Mar 2020New York, UsI performed a competitive analysis on other trading tools in and out of the Cryptocurrency market to determine best path forward for new features for the tool. Then, I created wireframes for a redesign of the interface based on market research to meet the needs of the users and the product team's vision. -
Junior Software EngineerTenfold May 2017 - Aug 2017Austin, Texas, UsWhile working under the engineering team at Tenfold, I managed quality assurance tasks, including performing usability tests. Additionally I defined user stories for new features on the product based on user interaction. -
Implementation EngineerTenfold Aug 2016 - May 2017Austin, Texas, UsAs the implementation engineer, I solely managed the onboarding and installation of the software for all customers. I quickly became the Subject Matter Expert on software functionality within the company.
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Support EngineerTenfold Jul 2016 - Aug 2016Austin, Texas, Us• Responded to and resolved client and partner technical inquires through desk.com, LiveChat, and phone calls• Collaborated with technical resources and customers to resolve technical issues resulting in an average open ticket count reduction from 100 to 30• Utilized in-house built command line tools to troubleshoot issues by making requests against CRM and Phone APIs• Created customer user guide on the company online support center• Created technical training e-mail drip campaign for new customers
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Ots Support Desk OperatorIllinois Institute Of Technology Jan 2012 - May 2016Chicago, Illinois, UsFix and troubleshoot software and hardware issues for teachers, staff, and studentsKeep track of issues in a databaseDistribute and setup computers for events throughout campus -
Crew MemberTrader Joe'S Jun 2014 - Jun 2015Monrovia, California, UsOperated a POS system, sometimes during high volumeKept store clean, stocked, and friendly at all timesKept inventory on the floor and in the back room -
Main Entrance OperationsThe Walt Disney Company May 2013 - Jan 2014Burbank, Ca, UsManaged ticketing system with thousands of guests a day including assisting in ticketing errors and customer relationship reconciliationInsured customers were safe during park activities including parades and street eventsKept a friendly and clean environment at all times
Jacob Mansfield Skills
Jacob Mansfield Education Details
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SpringboardUser Experience Career Track -
Illinois Institute Of TechnologyMinor In Computer Science
Frequently Asked Questions about Jacob Mansfield
What company does Jacob Mansfield work for?
Jacob Mansfield works for Lg Cns
What is Jacob Mansfield's role at the current company?
Jacob Mansfield's current role is Sales Engineer.
What is Jacob Mansfield's email address?
Jacob Mansfield's email address is ma****@****ail.com
What is Jacob Mansfield's direct phone number?
Jacob Mansfield's direct phone number is +181564*****
What schools did Jacob Mansfield attend?
Jacob Mansfield attended Springboard, Illinois Institute Of Technology.
What are some of Jacob Mansfield's interests?
Jacob Mansfield has interest in Mathematics, Information Technology, Clinical Psychology, Computer Hardware, Education, Science And Technology, Human Rights, Abnormal Psychology, Psychology, Programming.
What skills is Jacob Mansfield known for?
Jacob Mansfield has skills like Troubleshooting, Java, Customer Satisfaction, Customer Service, Teamwork, Team Leadership, Research, Data Analysis, Help Desk Support, Technical Training, Computer Hardware Troubleshooting, Microsoft Office.
Who are Jacob Mansfield's colleagues?
Jacob Mansfield's colleagues are 홍진헌, Shaurya Singh, Bharat Bhushan, Wonjin Son, 권병혁, 김재영, 윤상혁.
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