Jacob Martensen Email & Phone Number

Maryland Heights, Missouri, United States

•Lead multi-organizational projects aligning with Spectrum Charter’s strategic initiatives including Next Gen Provisioning, Fiber to the Premise (FTTP), Self-Install and Moves Everywhere. •Build partnerships with cross-functional teams to design and create new processes eliminating paint points and reducing time to market.• Actively engage with senior leaders for reporting, escalations, and plan of record changes ensuring transparency and support. •Coordinate requirements, development, testing, and implementation timelines across 30+ teams for multiple portfolios.• Track post-launch support, analyze metrics, and advocate for enhancements to improve customer experiences.•Mentor and train new project managers sharing organizational strategies, processes, facilitation, and conflict management techniques.•Interview potential team candidates, collaborate in capacity planning, and project assignment exercises. •Dedicate time to training and education by maintaining my PMP certification and enhancing skillset of myself and others.•Create standardized project documentation templates for use by the project teams and leadership.

Maryland Heights, Missouri, United States

Contractor at Charter Communications before being converted to a full-time employee in the same role. Led all aspects of large multi-departmental projects of over 30 different teams from conception through implementation and post launch support to deliver value and enhanced capabilities for both customers and business teams.

St. Louis, Missouri

Provide application and client support to project management teams, internal and external clients and technology design teams. Ensure compliance with FCC regulations related to the Corporate Access and Technology Office for the Global Technical Planning and Project Management organization. Create and maintain process documentation for clients and project management. Provide metrics reporting for issue resolution and streamline problem management systems. Drive project management and client support application innovations. ▪ Partnered with dozens of subject matter experts to achieve successful implementation of the Virtual Project Management Office to Portfolio Management and Tracking Tool (PMATT) conversion project. Provided application requirements, test plans, application testing for the transition resulting in over $3 million dollars in annual savings.▪ Challenged with a new application and new users, created training documentation, led training sessions and provided post production user support by hosting open bridge sessions, actively managing application issues, coordinating resolution teams and creating a culture of positivity and support during the organizations transition to new project management software.▪ Led the development and support team to identify, devise and implement resolutions for pain points in the project management process and software tool. Scheduled, led discussions, created and managed project timelines, documented and published user guides and conducted training sessions.▪ Created and maintained quarterly metrics and auditing reports for Service Development to ensure project compliance and enable annual leadership sign off required by FCC guidelines.▪ Championed a multi-organizational development effort to convert from a manual auditing system to an automated system which reduced corporate regulatory exposure, streamlined user and auditing processes saving approximately 1300 hrs and $110,000 annually.

St. Louis, Missouri

Led the Virtual Project Management Office Application support team including coordination relation to IT projects and infrastructure. Acted as the liaison between the application development teams and client organizations while overseeing the enhancement process for project management software. Drove the transition to an online knowledge management system for ITO. Created and ran multiple metrics reports requiring in-depth financial, system and process knowledge enabling global user support. ▪ Championed 66 software enhancements, partnered with dozens of developers and subject matter experts, leading to increased usability, streamlined processes, lower costs and significantly reduced application production support tickets by 85% over 4 years.▪ Tasked with managing software application security access for the organization and oversaw an effort to restrict user access to various areas of the application screens. Overhauled the application security process and protocol, directed transition to automated security process which lead to an annual saving of $6,375 and 75 hours.▪ Established service level agreement between multiple complex organizations and processes to increase application support efficiency and reduce issue resolution times by over 75%.▪ Created and analyzed monthly metrics reports which reduced support desk ticket volume by 72% by driving process and tool changes. Created and delivered user training, created online ticketing system support requests and information pages for users which actualized savings of $75,000 and 885 hours.

St. Louis, Missouri

Coordinated and supported functions in relation to IT projects and infrastructure. Acted as the liaison between the application development teams and client organizations while overseeing the enhancement process for project management software. Managed the transition to an online knowledge management system for ITO. Created and ran multiple metrics reports for both financial and project management organizations.

Created and managed all aspects of the business including marketing, sales, client relations, book keeping, workforce management, project design and installation.▪ Hired and led multiple work crews on simultaneous job sites overseeing project and quality management. ▪ Completed over $900,000 in project installations and sales.

Porto Alegre, Brazil

I taught English to students and business executives at various corporations. I planned lessons, managed curriculum and traveled to meet clients to assist them in learning the English language. This enabled them to gain acceptance into collage, gain employment, further their careers and business ventures with international corporations.