Jacob Martinez Email & Phone Number

Portland, OR, US

Seattle, WA, US

• Effectively collaborated with Starbucks talent acquisition to arrange and coordinate in-person, phone, virtual, and travel interviews, as well as team debriefs, utilizing Microsoft Office Suite, Smartsheet, and Taleo.
• Exhibited adept organizational prowess in managing large volumes of open requisitions and calendars. Capably prioritizes and handles a substantial workload of confidential and complex information and various projects.
• Provided clear and concise work to ensure all candidate and employee confidential data are handled with the utmost care for best experience and recognize changes within daily procedures to enhance support for Starbucks.
• Took initiative to assist with project support through process improvements and create a collaborative cross-functional relationship and identify capacity building opportunities to elevate business opportunities for HR.
• Facilitated training of a new streamlined framework to 10+ employees for new employee onboarding process. Including planning rollout to team, securing & protecting highly confidential personal information, and being.

Seattle, WA, US

• Consistently guides individual contributors & hiring managers around hiring process, systems & support tools, Starbucks policy.
• Performs administrative tasks for Starbucks Technology HR Director including managing Starbucks Technology HR Inbox and director’s calendar through the utilization of Microsoft Office.
• Builds trust while proactively solving & supporting centralized inbox providing support & problem solving to Starbucks Technology and HR.
• Connects with HR Business Partners and/or leaders to understand what is needed to achieve results, including leveraging processes and communication channels to process and/or respond to employee care and crisis.
• Serves as a subject matter expert on cross-functional teams and projects to support HR business objectives while managing headcount and organizational changes for overall effectiveness within Partner Central and SAP.
• Ensures data accuracy and maintains system audits while resolving all data discrepancies through determining the source of the inconsistency and tracking issues to resolution.

Seattle, WA, US

• Administered the Starbucks College Achievement Plan (SCAP) benefit, guide, and process employee benefit appeals, build positive relationships with a cross-functional group, and generate communications about the program.
• Conducted bi-annual audits of employees’ benefits to ensure data integrity and proper benefits eligibility.
• Responsible for handling an average of 120 escalated employee cases per quarter.
• Coordinated multiple projects adhering to the SCAP benefit for the benefit of the employee while achieving milestones and reaching deliverables.
• Tracked and reported employee benefits eligibility through the utilization of SAP GUI and Oracle Service Cloud for new hire interest in SCAP benefits.
• Planned and marketed the SCAP Virtual Open House project event 6x/year resulting in over 300 employees attending and over 100 employees moving forward to an ASU enrollment coach each event. Created attendance reports.

Seattle, WA, US

• Responsible for store opening and closing procedures and managing store operations while creating a welcoming and inclusive environment for both employees and customers. while leading with integrity.
• Played a key role in driving weekly store sales up by $10K through effective employee deployment and ensuring completion of all customer-centric tasks.
• Assisted in new employee onboarding and first sip alongside the store manager to provide knowledge of the Starbucks guiding principles.
• Proactively developed strategic customer service skills among employees to boost customer connection scores by 20%.
• Ensured employees on duty are properly trained and adhered to cash handling standards and provided coaching when necessary.
• Led store-wide training sessions for employees during the launch of new training materials.

Seattle, WA, US

• Successfully trained over 15 new partners, providing coaching and recognition to the partner and performance feedback to the store manager.
• Worked collaboratively with a diverse team of partners to execute excellence in accordance with Starbuck’s business and operations.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service all while creating an uplifting third-place environment for partners and customers.
• Served as a knowledgeable partner for barista basics and proper Starbucks procedures and was the point of contact for all newly hired baristas during training sessions.

Irving, Texas, US