Guided customers through technical implementation of new service set up while managing ongoing client satisfaction throughout the customer life cycle.

Global Mobile App Strategy• Developed strategy for optimized app development across 26 countries• Implemented tools and processes to ensure rapid, cost effective, high quality app creation• Delivered immediate benefit of $500k and long term benefits of over $5MM• Reduced app creation costs by 80% and time of creation by 90%Integrated Marketing Offering• Led multi-product portfolio marketing initiative for with projected benefits of $2.1MM PTOI• Developed marketing messages and content comprised of technical and creative components• Designed protocol criteria and identified key customer metrics for $50k field trials Supply Chain Design• Built logistical simulations to analyze supply chain strategy, risks and opportunities• Developed logistical growth plan for product in $20M market segment• Improved supply chain design allowing for 30% more product movement, representing $2.8MMOrganizational Technological Capabilities Improvement• Identified technological weaknesses and opportunities NA business unit• Developed strategically derived priorities to enhance business operations via technology • Created plan to implement technological advancements with the greatest ROI and strategic importance

Product Launch Strategy• Developed market prioritization across 20+ markets for $50+MM new product launch• Created Go-to-Market Strategy for 2 products across 10 key markets• Published custom value propositions for each market segment• As value selling expert, built economic value models highlighting financial benefits to customersMarket Research• Managed market research, pricing and market segment analyses for $30+MM product launch• Designed market research study including questionnaires and discussion guides and analysis• Developed pricing analysis toolkit optimizing profit across numerous markets and productsiPad Sales App • Developed and executed strategic vision of digital sales tools • Led design and implementation of iPad value selling tool supporting a 5x increase in price• Collaborated with developers to design and improve UX/UI • Led user adoption strategy and user research via customer-facing sales activities

Inventory Management• Measured and calculated component scrap rates for multiple vendor, identified causes of variability• Developed common scrap reporting guidelines in order to accomplish comparable data between varying vendors• Implemented a comprehensive component glass flow strategy among vendors and internal partnersProduct Design• Produced new candle lid design aimed at decreasing monetary cost and ergonomic risk during application

Operational Design• Redesigned ice cream manufacturing process and layout• Improved throughput, reduced defects and improved safety procedures via 5S principles

Forklift and cross-dock operations