Jacob Matto Email & Phone Number

Portland, Me, Us

• Handling internal onboarding, tax form retrieval and compliance, updating company resources, conducting training sessions, managing help desk inquiries, and overseeing account, tool, and subscription management• Providing internal support by collaborating with PM, BizDev, and Finance teams, addressing questions on SOPs and process alignment, whilst managing PM resources and coordinating project content deletion as needed• Facilitating client onboarding, ensuring compliance with security measures, and coordinating client portal account setups. Assisting clients with key document submissions such as MSAs and DPAs

Remote

• Strategizing and planning the logistics of UX research projects (various methodologies), aligning with the client's research objectives and requirements• Maintaining and updating project management resources to support the smooth execution of the research study• Overseeing UX research coordination, including vendor communication, resource review and correction, participant recruitment coordination, and logistical arrangements for remote and in-person sessions with various stakeholders

• Researched, analyzed, and drafted reports on historical-political topics using 800+ articles from the New York Times archives dating from 1900 to the late 2010s• Ensured data accuracy, integrity, and found relationships between different topics covered in historical literature while meeting key metrics for comprehensive coverage

Portland, Maine Area

Assisted the onboarding of 100+ clients for the Enrollments, Launch, and Project Management teams through bookkeeping and payment coordination, data entry and integrity, and troubleshooting of client inquiries.

Portland, Maine Area

Helped facilitate and verify visas and other travel documents for 400+ international camp counselors, cementing client agreements, organizing and recording client travel plans and their corresponding sponsorships.

Arcata, California, United States

Formed a sequential agenda aimed at assisting incoming undergraduate students, created an interdepartmental networking structure, and provided one-on-one academic mentorship.

Arcata, California

Managed the product ordering for various construction projects, analyst and facilitator for work order documents in following protocol, and the planning of parts transportation and company logistical system.

Arcata, California

Administered customer e-mail and phone inquiries, organized various types of invoices related to site orders, managed the records of all past client work placements.

Bachelor Of Arts - Ba, International/Global Studies, Gpa 3.77

Activities and Societies: Global Ambassadors Fund Scholarship Winner - Summer 2018.

Semester Abroad, International Business

Semester (3 months) studying abroad in Puntarenas, Costa Rica, with a week field study in Havana, Cuba. Took an assortment of classes.