Jacob Mccabe Email & Phone Number

I went into college only expecting to study Math. But when I took an Introduction to Python course, I learned how much I enjoyed programming. Several classes later, I took a Machine Learning elective and was hooked. Learning about how the Linear Algebra and Calculus theory I learned gets applied to actual problems in Data Science helped me bring together my interests: math, programming, and problem-solving.At my most recent position, I was a Research Assistant tasked with finding out how to improve the education of Security Operations Center Analyst trainees. I completed a full end-to-end analysis starting with exploratory data analysis and ending with a high recall logistic regression model.I enjoy digging into data and piecing together insights to create a compelling narrative. If you're looking for someone who values results, drive, and a growth mindset, I'd love to chat. Connect with me and we a time to learn your data into action.If you want to keep up with what I'm working on, check out my website. I keep it updated with projects I'm working on both in and out of data science. https://jamccabe1.github.io/Portfolio

• 

  Research Assistant

  Pisces International

  Jul 2022 - Jun 2023 - Washington, United States

  In most organizations there exists some form of ticket and ticket resolution system. The system may exist in customer service, logistics, or even R&D. A successful outcome to a ticket requires both ticket participation and fast ticket resolution.This project is focused around ticket participation and ticket resolution by Security Operations Center (SOC) analyst trainees participating in an optional university course. The goal of the course is to simulate SOC analyst duties with real life network data in order to have practical hands-on education in network security. The team going to use statistical analysis and research to determine the answer to two questions: What leads to increased ticket participation on a ticket? What leads to a faster resolution of a ticket?The project is primarily attempting to contribute to education. While the primary stakeholder consists of instructors and students at a University level, any findings that are uncovered by the end of the project could potentially be applied to other ticket and ticket resolution systems that overshadow the SOC industry. Additionally, The SOC industry is much younger than other pre-existing industries and professional SOC analysts are traditionally highly technical operators. These factors coupled with a fast paced and high stress environment could lead to poor ticket creation. The subsequent consequences being misunderstanding, confusion, and unnecessary delays around ticket resolution. Having a methodology for effectively training analysts on how to make quality tickets could ultimately benefit any industry.