Jacob Mcroy Email & Phone Number

Raleigh, Nc, Us

Raleigh, North Carolina, United States

● Managed the billing process for client invoices, ensuring adherence to client-specific formats and requirements.● Prepared and reviewed prebills and final bills, collaborating closely with attorneys for thorough review and approval.● Responded to billing inquiries from attorneys, legal practice assistants, and clients, providing prompt and accurate resolutions.● Utilized billing software "Aderant" to input, update, and mail invoices, ensuring accuracy and efficiency in the billing process.● Maintained and managed client's alternate fee arrangements, ensuring compliance with contractual agreements.● Demonstrated exceptional teamwork, covering for fellow billers during absences and serving as backup for a diverse billing practice.● Spearheaded process improvement efforts by streamlining spreadsheet creation for certain clients' invoices, reducing processing time by 50% using advanced Excel tools.● Exercised strict confidentiality in handling sensitive firm and client information and financial data.

Raleigh, North Carolina, United States

Dawsonville, Ga, United States

● Directed sales floor activities, ensuring the delivery of excellent customer service and effective resolution of store-level issues.● Implemented streamlined sales goal tracking, associate goals, and end-of-day reporting, optimizing operational efficiency.● Assisted in personnel management, actively participating in interviewing, hiring, training, mentoring, coaching, and evaluating team members.● Demonstrated a customer-focused approach by warmly greeting customers, fostering personal connections, and providing a boutique-like shopping experience.● Engaged with customers to assess their satisfaction, address concerns, and ensure high-quality service throughout their shopping journey.● Led by example in coaching and mentoring staff, providing constructive feedback, and offering guidance for skill enhancement.● Regularly provided hourly updates on store and individual sales goals, motivating and inspiring the team to achieve targets.● Proactively managed inventory and stock control, maintaining an organized stock room and promptly replenishing items on the sales floor.● Handled customer complaints with empathy and understanding, swiftly resolving issues and ensuring a positive experience for the customers.● Collaborated closely with the Store Manager to execute store-wide strategies and achieve organizational goals

Dawsonville, Ga, United States

Dawsonville, Georgia

• Processed shipments in a timely manner • Described product to customers over the phone; accurately describing details of merchandise • Monitored inventory and restocked items to be sold

Dawsonville, Georgia

• Operated automated inventory systems with detail for accuracy• Trained current and new associates in sales techniques, customer experience expectations, and daily operational procedures• Meticulously prepared cash deposits to the bank at the end of the day