Jacob Michael Acuna Email & Phone Number

Accokeek, Md, Us

National Harbor, Maryland, United States

National Harbor, Maryland, United States

• Consult daily with clients to specify system requirements and design solutions.• Deploy, configure/reimaging, troubleshoot, and maintain workstations and other types of equipment (desktops, mobile devices, kiosks, and Point of Sale POS stations).• Use IT ticketing system ServiceNow for effective workload management and to track issue from beginning to end for the hotel staffs and equipment issues.• Proactively monitors and identifies trends and behaviors in systems support and implements processes to addresses application issues to reduce business impact and increase IT system up-time and performance.• fully documents all systems and processes & procedures.• Proactively monitors and ensures all devices are compliant within the company’s policy and standard (Maark)• Monitor and configure wired and wireless network and bandwidth utilization. (Allot NetXplorer, Aruba Controller, Aruba ClearPass, SolarWinds)• Maintain, configure, secure, and update Network equipment (CISCO and Aruba).• Utilize Active Directory by adding, removing, and modifying Users, Groups, Computers, and Printers.• Use VMware to maintain and troubleshoot multiple servers in the hotel. • Configuring CCTV devices using Bosch system.• Deploying marketing contents for the hotel and clients on the digital signs in the hotel using Fourwinds Interactive software.• Training of new hire technicians and making sure they have the appropriate level of access to the system.

National Harbor, Maryland, United States

• Deploy, configure, troubleshoot and maintain workstations and other types of equipment (desktops, mobile devices, kiosks, and Point of Sale POS stations).• Setup / configure network printers in a Windows print server environment and provide printer hardware support.• Use IT ticketing system ServiceNow for effective workload management and to track issue from beginning to end.• Proactively monitors and identifies trends and behaviors in systems support and implements processes to proactively monitor and addresses application issues to reduce business impact and increase IT system up-time and performance.• Monitor and configure network bandwidth utilization. (Allot Controller, Aruba Controller)• Imaging and re-imaging of PC’s (Windows 10) and Micros POS machine.• Configure CISCO switches.• Utilize Active Directory by adding, removing, and modifying Users, Groups, Computers, and Printers.

Fairfax, Virginia, United States

• Responsible for maintaining safe and high-performance workstations, peripherals for assigned Health System locations.• Schedule and execute security patches and updates for servers, workstations, and devices.• Maintain complete and accurate documentation involving completion of service request, resolutions of issues reported by end-users through the ServiceNow ticketing system.• Diagnose and resolve problems associated with Network related issues, Active Directory, and Microsoft 365.• Support new and recurring business security operations, such as associate account management, software installations, system troubleshooting, and incident response.• Deployed and configured two-factor authentication as a part of the Imprivata SSO project for customers and users.

National Harbor, Maryland, United States

• Prepare and setup telecommunication and networking needs by the clients hosting or attending conventions and meetings. • Configuring cisco switches to adjust the appropriate security measure and assigned VLAN to the clients.• Use IT ticketing system ServiceNow for effective workload management and to track issue from beginning to end for the hotel staffs and equipment issues.• Reimaging, troubleshooting, and deploying of desktops and laptops.• Maintain cleanliness and cable management of IDFs and MDF.

Bachelor’S Degree, Information Technology

Bachelor’S Degree, Information Technology, 3.48

Activities and Societies: National Society of Collegiate Scholars

Associate'S Degree, Information Technology, 3.58