Jacob Miller Email & Phone Number

Detroit, Mi, Us

Indianapolis, Indiana, United States

- Expanded scope of leadership responsibilities on SE team and ownership of the technical sales strategy for enterprise accounts- Now working exclusively within the enterprise segment (min. $100k ARR)- Navigating complex deal cycles with multiple key stakeholders across several departments- Developed the sales strategy for demos to executive teams of large organizations - Supporting SME on >$5MM new ARR won since starting the role in April 2022

Key Achievements - Led the SE team in supported new ARR won and total demos performed for each quarter in 2023- Department MVP for Q1, Q2, Q3 and Q4 2023 and selected as SE of the year- Supporting SME on over $3MM in new ARR won from April 2023 to April 2024, accounting for >50% of all SME supported ARR in that time period on a team of 5 SMEs

- Pre-sales consultant for medical device companies, finding custom implementation solutions of the Greenlight Guru software platform that will ensure regulatory compliance, improve both quality systems and operational efficiency, and align with the unique needs and goals of each company - Support the Sales team as a Subject Matter Expert, assessing the technical and regulatory challenges faced by prospective customers - Conduct technical product demonstrations for prospective customers, tailored to maximize impact based on the specific needs of each company, as well as the roles of those participating which most often include Engineering Directors, QA/RA Directors, and C-Suite executives - Work with a diverse assortment of medical device companies across 50+ countries, ranging from pre-market start-ups to enterprise organizations with dozens of products on the market

Canton, Michigan, United States

- Lead the development, implementation, and maintenance of the company’s Quality Management System to ensure compliance with regulatory requirements in all regions in which company devices were marketed- Developed risk analyses and risk reduction strategies for company products and processes- Acted as key liaison between QA/RA, Sales, and Operations to ensure that quality directives aligned with core business objectives- Continually drove improvement efforts to modernize and optimize both the QMS and operational procedures - Key member in navigating the company through certification/surveillance audits with the primary regulatory authorities in the US, EU, and Japan, helping the company achieve and maintain ISO 13485:2016 certification and CE marking for sterile Class IIb devices.- Analyzed in-production and post-market data to identify trends, then initiated action plans to correct and prevent any potential developing issues

Canton, Michigan, United States

- Supported the development, implementation, and maintenance of the company’s QMS- Spearheaded the initiative to completely overhaul the existing paper-based QMS by implementing a cloud-based electronic system, modernizing the company's quality infrastructure and allowing for sustained employee access worldwide, vastly improving efficiency.

Canton, Michigan

- Oversaw order fulfillment and customer relations for over 650 active accounts, both domestic and international, utilizing the SAP Business One ERP for sales operations and inventory management- Acted as the primary point of contact for customer service, maintaining customer relationships and onboarding new accounts utilizing the company's CRM platform Nutshell- Analyzed sales data and reported trends to upper-management on a weekly basis - Generated reports used to forecast sales and drive strategic marketing activities- Managed supplier relationships and purchasing activities- Handled accounts receivables and helped implement a cloud-based AR management solution that significantly reduced aging receivables and average outstanding balance- Worked closely with the engineering and operations teams, using sales forecasting to direct production activities

Detroit, Michigan, United States

- Sought out and connected with prospective customers by traveling to home-shows, community events, and retail locations - Introduced the company's products and services using established marketing material and scheduled prospects for an in-home demo and estimate- Utilized proven sales strategies to ensure that prospective customers not only kept their scheduled appointments, but were familiar with and excited about the product before the demo to maximize the opportunity for one-call-close sales- Originated appointments that went on to generate over $400,000 in sales volume in one year

Southfield, Mi

- Assisted a group of seven neurosurgeons and orthopedic spine surgeons in their documentation of surgical consultations and post-operative examinations- Utilized multiple EHR platforms including Epic and eClinicalWorks - Accompanied the surgeons in the clinic, sitting in on all patient visits and imaging review sessions- Collaborated with primary care providers and referring physicians to maintain accurate and up-to-date medical records of our mutual patients- Created in depth patient progress notes and visit summaries for insurance providers to ensure that patients received authorization for indicated medical procedures

Ann Arbor, Mi

- Worked closely with a team of Ph.Ds and MDs, assisting on various surgical research projects regarding the development and testing of innovative life support systems including total artificial lungs and heart, artificial placenta, ex-vivo organ perfusion, and many other devices involving extracorporeal membrane oxygenation (ECMO)- Assisted on surgical teams in the OR operating on large animal models such as pigs and sheep- Designed and carried out experiments and analyzed data for the Blood Trauma Project, which focused on identifying the factors responsible for the inflammatory response in blood during extra-corporeal circulation - Presented data and conclusions to many well-established research professionals for my Undergraduate Research Opportunity Project (UROP)