During my externship, I was responsible for providing technical support to users at the Help Desk. In order to reduce users’ downtime in the office, I would interact with users on a one-on-one basis, actively listening to their user experience and asking probing questions to identify and resolve technical issues. Additionally, I facilitated a seamless onboarding experience for new users by enrolling them to their devices and programming devices according to their specific roles. By providing this level of support, I was able to successfully onboard 3-4 new users each week, ensuring a more productive workday for all users.

During my time with the traffic control team, I was in charge dealing with customer inquiries, which improved my ability to respond to questions quickly and efficiently. In addition, I followed a set of guidelines and best practices for handling customer inquiries, which ensured that our team provided consistent and high-quality service. During my time I in our team I received positive feedback from customers and managers.

In my previous role, I played a critical part in ensuring that the store shelves were always fully stocked. I accomplished this by restocking over 300 items daily, which involved accurately maintaining shelf planograms and informing staff where products belonged in the store. By ensuring that the products were displayed in an organized manner, it was easier for customers to find what they were looking for, leading to increased sales. I also kept myself up to date on bay planograms and end cap planograms to ensure that the products were effectively merchandised.Furthermore, I assisted up to 30 customers daily with price checks and finding items in the store, which helped to improve the overall customer experience. Additionally, I coordinated a team of four people by communicating daily tasks and facilitating morning meetings. By doing so, the team had a clear understanding of the weekly goals, and we were able to record the weekly inventory accurately, resulting in a correct merchandise count in the store. Overall, my efforts in this role contributed to the success of the store and the satisfaction of its customers.

During my time working in lakeside dining hall, I worked in the cafeteria working with a team to serve food daily. During this time I was able to resolve over 20 student complaints daily, leading to a significant improvement in student satisfaction. Additionally, I took the initiative to improve the cleanliness and overall appearance of our work area by performing daily maintenance duties, such as mopping floors, washing dishes, and sanitizing surfaces. This created a more inviting and comfortable environment for the 400+ students we served on a daily basis, resulting in positive feedback and improved student retention. Overall, these changes helped our team to provide excellent customer service and contribute to the overall success of our dining hall.