-Administers user accounts, organizational accounts, and distribution lists/security groups.-Install and image computers, clear security logs, and coordinate with external agencies on network administration issues. Perform physical preventive maintenance on hardware.-Configure network and stand-alone devices, add/delete computers to/from the domain, and handle network interface card configurations.-Conduct vulnerability/patch management and STIG reviews/audits, ensuring software license management compliance.-Adhere to local change management procedures for systematic system configuration changes.-Manages IT incident tickets and tracks workflows.-Responsible for management of 18 employees. Time cards, monthly reporting, leave requests, ensures employee contractual compliance and oversight.

Resolves customer technical issues, create and manage customer support workflows- Hardware maintenance and support- Creates, manages, and administers users accounts and privileges.- Account management.

Leveraging 16 years as a proven leader. Comprehensive background in digital military intelligence systems and interoperability. Extensive experience in fusing and reporting intelligence data derived from conducting real-world operations. Proven knowledge in information technology, quantitative and qualitative analysis, problem-solving, logistics, communication, interpersonal skills.