Jacob Noble Email and Phone Number

Purple helps businesses transform their physical venues into intelligent spaces. From data capture, predictive analytics and engagement, to helping customers quickly navigate complex venues, we are the Google Maps and Analytics of the physical world.With over 140 million users worldwide across 50,000 venues, Purple works with a number of brands including McDonald's, Walmart, AENA, Merlin Entertainments, Miami Heat, Michael Kors and more. Purple employs over 100 full-time staff with… Show more Purple helps businesses transform their physical venues into intelligent spaces. From data capture, predictive analytics and engagement, to helping customers quickly navigate complex venues, we are the Google Maps and Analytics of the physical world.With over 140 million users worldwide across 50,000 venues, Purple works with a number of brands including McDonald's, Walmart, AENA, Merlin Entertainments, Miami Heat, Michael Kors and more. Purple employs over 100 full-time staff with offices in the UK (HQ), US, Chile, Spain, and Australia. Purple also has an active partner base of 2,000 in over 100 countries. Show less

Currently in a post-sales role supporting our top 100 customers perform role outs and troubleshooting.

I currently work at Purple as a Support Engineer helping customers and resellers alike to integrate with our powerful Social WiFi platformWe allow businesses to use their WiFi to the full potential, gaining them valuable insights into their customer base from our intuitive reporting and analytic systemsMerlin, British Land, and the Indiana Pacers are just a few of our customer base that pulls over a massive 20 million unique users to our platformMy role involves providing… Show more I currently work at Purple as a Support Engineer helping customers and resellers alike to integrate with our powerful Social WiFi platformWe allow businesses to use their WiFi to the full potential, gaining them valuable insights into their customer base from our intuitive reporting and analytic systemsMerlin, British Land, and the Indiana Pacers are just a few of our customer base that pulls over a massive 20 million unique users to our platformMy role involves providing helpdesk 2nd line support via ticket/telephoneEnsuring ticket SLAs are reachedProviding remote support via WebEx/TeamviewerProviding Networking advice and integration assistance - Cisco, Ruckus, Meraki, MikrotikReporting bugs and issues through Jira to ensure they are followed up by developmentCurrently studying for CCENT & CCNA Wireless to improve my networking skills Show less

Providing 2nd line support including networking and troubleshooting within an educational environment.Duties also include helpdesk support, and 'on-site' assistance along with remote support.

Providing 1st line support for all staff and students at the School on a daily basis. Also working with Tier 2 support and higher to solve more intensive tasks, such as connectivity and network improvements.